Adobe traps customers in annual subscription plans, FTC alleges

The U.S. government is suing Adobe, accusing the software maker of steering customers toward a pricey subscription plan while concealing how much it costs to cancel the service.

The Federal Trade Commission (FTC) said Monday that Adobe deceives customers by "hiding" the early termination fee for the company's services, which includes popular tools such as Acrobat, Photoshop and Illustrator.

Specifically, Adobe encouraged consumers to enroll in its "annual, paid month" plan without disclosing that canceling could cost hundreds of dollars, according to the agency. Users who do try to cancel are met unfair roadblocks, the lawsuit filed in federal court in California also alleges.

"In numerous instances, subscribers who have requested to cancel through Adobe's customer service believe they have successfully cancelled but continue to be charged," the lawsuit states. "Some of these subscribers do not realize for months that Adobe is continuing to charge them, and only learn about the charges when they review their financial accounts."

 

https://www.yahoo.com/news/adobe-traps-customers-annual-subscription-163215137.html

I read only what is on the surface, your post (did not even look into the hyperlink).  That makes me wonder if communicating directly with the credit card company to stop all or any payments to Adobe would be permitted or useful.  Or, less comfortable choice,  ask for a new issued credit card number from your crediting company because of suspected fraud on the current card?
 

Edited by hamluis, 18 June 2024 - 06:57 AM.

Yuck. I avoid subscription based software for precisely that reason.

If I can't purchase a perpetual license for software (so that it will continue working indefinitely without recurring fees), I don't want it.

I'm sorry to see Adobe lowering its morality, standards and reputation.