Hello amazing BC users,
hoping for help and to contribute in the future.
Having major issues with full lock ups on my PC.
Essentially:
- Without trigger or warning, this can be 5 minutes after power on or 20 minutes (rarely would I make it to half an hour) the computer will drop all peripherals and fully lock up. Time freezes and the computer becomes a statue. Only solution is a hard power down.
- If left in this state for no specified amount of time the computer may or may not produce a BSOD error. This is always distorted and not legible unfortunately.
I have:
- Replaced motherboard
- deep cleaned computer to ensure no thermal throttling issues
- Stress tested the CPU using CPU Z
- Stress tested all components possible using OCCT, individually in hopes of finding a trigger.
- review windows event logger with and searched event codes with no note worthy events found (with what knowledge I have)
- In the process of sorting out the analyze - v suggestions / post from here
PC
AMD 5950x
ASUS TUF X570 PRO Brand New
128gb DDR4, according to speccy not running the way it should be at only 1064mhz? problem?
6800 XT ASUS Radeon GPU
M.2 980 Pro Drive
Multiple SSDs and WD Drives
Corsair 850 watt gold PSU
Around 2-3 years old
Speccy Screen Shot
http://speccy.piriform.com/results/cTtSDin0Ta4Ni7nLLOGdSci
Would love any advice or help you can give, already replace a motherboard for nothing apparently 
Mini Tool Box Dump
Microsoft Windows 10 Pro (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (06/12/2024 08:46:45 AM) (Source: Universal Print) (EventID: 1) (User: )
Description: Failed to get auth header with 0xcaa70004mcpmanagementservice.dll
Error: (06/12/2024 08:46:45 AM) (Source: Universal Print) (EventID: 1) (User: )
Description: Error requesting OAuth token. hr: 0xcaa70004, WebTokenRequestStatus: 5, Error: The server or proxy was not found.mcpmanagementservice.dll
Error: (06/12/2024 08:46:28 AM) (Source: Universal Print) (EventID: 1) (User: )
Description: Failed to get auth header with 0xcaa70004mcpmanagementservice.dll
Error: (06/12/2024 08:46:28 AM) (Source: Universal Print) (EventID: 1) (User: )
Description: Error requesting OAuth token. hr: 0xcaa70004, WebTokenRequestStatus: 5, Error: The server or proxy was not found.mcpmanagementservice.dll
Error: (06/12/2024 08:46:24 AM) (Source: Universal Print) (EventID: 1) (User: )
Description: Failed to get auth header with 0xcaa70004mcpmanagementservice.dll
Error: (06/12/2024 08:46:24 AM) (Source: Universal Print) (EventID: 1) (User: )
Description: Error requesting OAuth token. hr: 0xcaa70004, WebTokenRequestStatus: 5, Error: The server or proxy was not found.mcpmanagementservice.dll
Error: (06/12/2024 08:46:22 AM) (Source: Universal Print) (EventID: 1) (User: )
Description: Failed to get auth header with 0xcaa70004mcpmanagementservice.dll
Error: (06/12/2024 08:46:22 AM) (Source: Universal Print) (EventID: 1) (User: )
Description: Error requesting OAuth token. hr: 0xcaa70004, WebTokenRequestStatus: 5, Error: The server or proxy was not found.mcpmanagementservice.dll
Error: (06/12/2024 08:46:21 AM) (Source: Universal Print) (EventID: 1) (User: )
Description: Failed to get auth header with 0xcaa70004mcpmanagementservice.dll
Error: (06/12/2024 08:46:21 AM) (Source: Universal Print) (EventID: 1) (User: )
Description: Error requesting OAuth token. hr: 0xcaa70004, WebTokenRequestStatus: 5, Error: The server or proxy was not found.mcpmanagementservice.dll
System errors:
=============
Error: (06/12/2024 11:05:20 PM) (Source: Microsoft-Windows-TPM-WMI) (EventID: 1796) (User: NT AUTHORITY)
Description: The Secure Boot update failed to update a Secure Boot variable with error -2147020471. For more information, please see https://go.microsoft.com/fwlink/?linkid=2169931
Error: (06/12/2024 10:59:32 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The R0RazerSynapseService service failed to start due to the following error:
%%5 = Access is denied.
Error: (06/12/2024 10:59:30 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The R0RazerSynapseService service failed to start due to the following error:
%%5 = Access is denied.
Error: (06/12/2024 10:59:26 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The GameInput Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.
Error: (06/12/2024 10:59:26 PM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The GameInput Service service terminated with the following error:
%%2147680517 = The compound file %1 was produced with a newer version of storage.
Error: (06/12/2024 10:59:20 PM) (Source: Microsoft-Windows-TPM-WMI) (EventID: 1796) (User: NT AUTHORITY)
Description: The Secure Boot update failed to update a Secure Boot variable with error -2147020471. For more information, please see https://go.microsoft.com/fwlink/?linkid=2169931
Error: (06/12/2024 10:59:20 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 8:45:06 AM on 12/06/2024 was unexpected.
Error: (06/12/2024 09:16:45 AM) (Source: HTTP) (EventID: 15005) (User: )
Description: Event-ID 15005
Error: (06/12/2024 08:49:55 AM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk3\DR3, has a bad block.
Error: (06/12/2024 08:49:55 AM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk3\DR3, has a bad block.
Windows Defender:
================Event[0]:
Date: 2021-10-01 07:12:08
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.345.685.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.18400.5
Error code: 0x80072ee7
Error description: The server name or address could not be resolved
Date: 2021-10-01 07:12:08
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.345.685.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiSpyware
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.18400.5
Error code: 0x80072ee7
Error description: The server name or address could not be resolved
Date: 2021-10-01 07:12:08
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.345.685.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.18400.5
Error code: 0x80072ee7
Error description: The server name or address could not be resolved
Date: 2021-10-01 07:12:08
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.345.685.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.18400.5
Error code: 0x80072ee7
Error description: The server name or address could not be resolved
Date: 2021-10-01 07:12:08
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.345.685.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiSpyware
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.18400.5
Error code: 0x80072ee7
Error description: The server name or address could not be resolved
CodeIntegrity Errors:
====================
Date: 2024-06-12 23:01:37
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.
Date: 2024-06-12 23:00:28
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\ProgramData\Microsoft\Windows Defender\Platform\4.18.2107.4-0\MpCmdRun.exe) attempted to load \Device\HarddiskVolume3\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Microsoft signing level requirements.
Date: 2024-06-12 23:00:26
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Avast Software\Avast\AvastSvc.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Office\root\vfs\ProgramFilesCommonX64\Microsoft Shared\OFFICE16\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
========================= Devices: ================================
Name: ExpressVPN TAP Adapter
Description: ExpressVPN TAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: ExpressVPN
Service: tapexpressvpn
Device ID: ROOT\NET\0000
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
Name:
Description:
Class Guid:
Manufacturer:
Service:
Device ID: ROOT\MODEM\0000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
Name:
Description:
Class Guid:
Manufacturer:
Service:
Device ID: ROOT\MODEM\0001
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
========================= Memory info: ===================================
Percentage of memory in use: 9%
Total physical RAM: 130984.7 MB
Available physical RAM: 119141.05 MB
Total Virtual: 150440.7 MB
Available Virtual: 135113.13 MB
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:930.9 GB) (Free:309.65 GB) NTFS
2 Drive e: (SSD Storage) (Fixed) (Total:1863 GB) (Free:838.6 GB) NTFS
3 Drive f: (Primary Storage) (Fixed) (Total:3726.01 GB) (Free:3011.04 GB) NTFS
4 Drive g: (Back Up Drive) (Fixed) (Total:3726.01 GB) (Free:3331.07 GB) NTFS
========================= Users: ========================================
User accounts for \\CPS
Administrator David DefaultAccount
Guest WDAGUtilityAccount
**** End of log ****
Back to top
