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No Sound on Toshiba Satellite Laptop S75-B - Windows 10 Pro


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10 replies to this topic

#1 MdHelp

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Posted 16 June 2024 - 10:52 PM

NO SOUND from speakers

 

Windows 10 Pro x64 bit

 

I have tried many options including running the sound troubleshooter, and nothing seems to work. if there are persons on the site that has experience 

with this type issue. Your help would be much appreciated. Thanks

 

System Info is attached. 

 

 



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#2 cafejose

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Posted 16 June 2024 - 11:51 PM

NO SOUND from speakers

 

Windows 10 Pro x64 bit

 

I have tried many options including running the sound troubleshooter, and nothing seems to work. if there are persons on the site that has experience 

with this type issue. Your help would be much appreciated. Thanks

 

System Info is attached. 

 

 

"Experience" yes I've; but definitely NO real knowledge about it.

 

Lack of sound happens at various times for two different computers I use.  Often is the lack of ability to raise or lower the volume which is the trouble usually which occurs.  Restart of the coimpputer always brings back the sound and is adjustable from the tool in the tasktray without any further trouble - until some time in the future.  

 

If you have not at least tried s Restart, then this is something to try.



#3 MoxieMomma

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Posted 17 June 2024 - 06:06 AM

Hi, @Mdhelp:

Your system info was not attached. :-(


But you are correct in assuming that we need more information in order to better assist you.

FIRST:

1- Please download, install and run the FREE version of Speccy from here: https://www.ccleaner.com/speccy
or the portable version from here: https://www.bleepingcomputer.com/download/speccy/
2- Then, go to File > Publish Snapshot
3- Click YES > Copy to Clipboard
4- Then please post the LINK to the report by pasting it into your next reply in this thread.

NEXT:

1- Please download and run MiniToolBox from here: https://www.bleepingcomputer.com/download/minitoolbox/
2- Place a checkmark in the following four boxes:

List Last 10 Event Viewer Errors
List Installed Programs
List Problematic Devices
List Users, Partitions and Memory size

3- Click “GO”
4- Please post the text results here by copy/pasting them in your next reply in this thread.

Thanks

#4 FreeBooter

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Posted 17 June 2024 - 06:25 AM

Have you tried uninstalling the audio driver and installing the newest version of the driver.

Helping public with their PC problems as have been doing for years.

Please subscribe to my YouTube channel: https://www.youtube.com/c/Freebooter


#5 midimusicman79

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Posted 17 June 2024 - 09:34 AM

There is an article on Attaching Files to Posts On BleepingComputer.

 

Good luck! :)


Microsoft Windows 10 Professional 64-bit V. 22H2 (19045) Retail Desktop PC, EAMH Paid/EEK, MB 4 Prem., and Unchecky, MDFW, FF with uBO/AG, Grammarly Free, MBBG, and Acronis CPHOE (DI), RuckZuck, PatchMyPC, UpdateHub, WingetUI, UCheck, and Winget. I have 29 Years of PC Experience.

#6 MoxieMomma

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Posted 17 June 2024 - 09:44 AM

@MdHelp:

Just to clarify: we don't need you to attach anything at this point.

The (confusingly named) Speccy "Snapshot" is not an actual photo or image. It's just a link to a URL that you post directly in your next reply.

Likewise, the MTB report is just a log file. Please copy & paste the entire output into your next reply. Please do not attach it.

Thank you

#7 MdHelp

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Posted 17 June 2024 - 11:13 AM

Thanks all for your assistance.

 

@Cafejose, Yes I restarted the PC multiple time during my troubleshooting steps.

********************************************************************************************************

 

http://speccy.piriform.com/results/trho3I82YYveXZ5yGCkxkYI

 

********************************************************************************************************

 

 

MiniToolBox by Farbar  Version: 13-05-2022
Ran by LW (administrator) on 17-06-2024 at 12:02:58
Running from "C:\Users\LW\Downloads"
Microsoft Windows 10 Pro  (X64)
Model: Satellite S75-B Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/17/2024 11:18:36 AM) (Source: SecurityCenter) (EventID: 19) (User: )
Description: The Windows Security Center Service was unable to load instances of AntiVirusProduct from datastore.
 
Error: (06/16/2024 09:40:21 PM) (Source: SecurityCenter) (EventID: 19) (User: )
Description: The Windows Security Center Service was unable to load instances of AntiVirusProduct from datastore.
 
Error: (06/16/2024 04:57:12 PM) (Source: SecurityCenter) (EventID: 19) (User: )
Description: The Windows Security Center Service was unable to load instances of AntiVirusProduct from datastore.
 
Error: (06/16/2024 03:51:03 PM) (Source: SecurityCenter) (EventID: 19) (User: )
Description: The Windows Security Center Service was unable to load instances of AntiVirusProduct from datastore.
 
Error: (06/16/2024 03:45:35 PM) (Source: ESENT) (EventID: 454) (User: )
Description: services (868,R,98) Database recovery/restore failed with unexpected error -551.
 
Error: (06/16/2024 03:45:35 PM) (Source: ESENT) (EventID: 517) (User: )
Description: services (868,R,98) Database recovery failed with error -551 because it encountered references to a database, 'C:\WINDOWS\Security\Database\secedit.sdb', which does not match the current set of logs. The database engine will not permit recovery to complete for this instance until the mismatching database is re-instated. If the database is truly no longer available or no longer required, procedures for recovering from this error are available in the Microsoft Knowledge Base or by following the "more information" link at the bottom of this message.
 
Error: (06/16/2024 01:43:49 PM) (Source: ESENT) (EventID: 454) (User: )
Description: services (868,R,98) Database recovery/restore failed with unexpected error -551.
 
Error: (06/16/2024 01:43:49 PM) (Source: ESENT) (EventID: 517) (User: )
Description: services (868,R,98) Database recovery failed with error -551 because it encountered references to a database, 'C:\WINDOWS\Security\Database\secedit.sdb', which does not match the current set of logs. The database engine will not permit recovery to complete for this instance until the mismatching database is re-instated. If the database is truly no longer available or no longer required, procedures for recovering from this error are available in the Microsoft Knowledge Base or by following the "more information" link at the bottom of this message.
 
Error: (06/16/2024 01:37:07 PM) (Source: SecurityCenter) (EventID: 19) (User: )
Description: The Windows Security Center Service was unable to load instances of AntiVirusProduct from datastore.
 
Error: (06/16/2024 01:34:54 PM) (Source: ESENT) (EventID: 455) (User: )
Description: wuaueng.dll (4124,R,98) SUS20ClientDataStore: Error -1811 (0xfffff8ed) occurred while opening logfile C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb0022B.log.
 
 
System errors:
=============
Error: (06/17/2024 11:16:39 AM) (Source: Microsoft-Windows-Ntfs) (EventID: 98) (User: NT AUTHORITY)
Description: HDDRECOVERY\Device\HarddiskVolume43
 
Error: (06/17/2024 11:16:28 AM) (Source: SNMP) (EventID: 1500) (User: )
Description: The SNMP Service encountered an error while accessing the registry key SYSTEM\CurrentControlSet\Services\SNMP\Parameters\TrapConfiguration.
 
Error: (06/17/2024 11:16:25 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The luafv service failed to start due to the following error: 
%%1275 = This driver has been blocked from loading
 
Error: (06/17/2024 11:16:22 AM) (Source: MEIx64) (EventID: 3) (User: )
Description: Intel® Management Engine Interface driver has failed to perform handshake with the Firmware (FWSTS0: 0x1E000042, FWSTS1: 0x60002106).
 
Error: (06/17/2024 11:15:51 AM) (Source: MEIx64) (EventID: 3) (User: )
Description: Intel® Management Engine Interface driver has failed to perform handshake with the Firmware (FWSTS0: 0x1E000042, FWSTS1: 0x60002106).
 
Error: (06/17/2024 11:15:19 AM) (Source: MEIx64) (EventID: 3) (User: )
Description: Intel® Management Engine Interface driver has failed to perform handshake with the Firmware (FWSTS0: 0x1E000042, FWSTS1: 0x60002106).
 
Error: (06/17/2024 12:39:59 AM) (Source: DCOM) (EventID: 10010) (User: LW-PC)
Description: Event-ID 10010
 
Error: (06/16/2024 09:38:20 PM) (Source: Microsoft-Windows-Ntfs) (EventID: 98) (User: NT AUTHORITY)
Description: HDDRECOVERY\Device\HarddiskVolume43
 
Error: (06/16/2024 09:38:12 PM) (Source: SNMP) (EventID: 1500) (User: )
Description: The SNMP Service encountered an error while accessing the registry key SYSTEM\CurrentControlSet\Services\SNMP\Parameters\TrapConfiguration.
 
Error: (06/16/2024 09:38:08 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The luafv service failed to start due to the following error: 
%%1275 = This driver has been blocked from loading
 
 
Windows Defender:
================
Date: 2024-02-17 11:20:59
Description: 
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
Name: Trojan:Win32/Suweezy
Severity: Severe
Category: Trojan
Path: regkeyvalue:_HKLM\SOFTWARE\Microsoft\Windows Defender\Exclusions\Paths\\C:\; regkeyvalue:_HKLM\SOFTWARE\Microsoft\Windows Defender\Exclusions\Paths\\C:\Windows\system32\
Detection Origin: Unknown
Detection Type: Concrete
Detection Source: System
Process Name: Unknown
Security intelligence Version: AV: 1.405.109.0, AS: 1.405.109.0, NIS: 0.0.0.0
Engine Version: AM: 1.1.24010.10, NIS: 0.0.0.0
 
Date: 2024-02-16 20:55:06
Description: 
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
Name: Trojan:Win32/Suweezy
Severity: Severe
Category: Trojan
Path: regkeyvalue:_HKLM\SOFTWARE\Microsoft\Windows Defender\Exclusions\Paths\\C:\; regkeyvalue:_HKLM\SOFTWARE\Microsoft\Windows Defender\Exclusions\Paths\\C:\Windows\system32\
Detection Origin: Unknown
Detection Type: Concrete
Detection Source: System
Process Name: Unknown
Security intelligence Version: AV: 1.403.3739.0, AS: 1.403.3739.0, NIS: 0.0.0.0
Engine Version: AM: 1.1.23110.2, NIS: 0.0.0.0
 
Date: 2024-02-14 22:40:51
Description: 
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
Name: Trojan:Win32/Suweezy
Severity: Severe
Category: Trojan
Path: regkeyvalue:_HKLM\SOFTWARE\Microsoft\Windows Defender\Exclusions\Paths\\C:\; regkeyvalue:_HKLM\SOFTWARE\Microsoft\Windows Defender\Exclusions\Paths\\C:\Windows\system32\
Detection Origin: Unknown
Detection Type: Concrete
Detection Source: System
Process Name: Unknown
Security intelligence Version: AV: 1.403.3739.0, AS: 1.403.3739.0, NIS: 0.0.0.0
Engine Version: AM: 1.1.23110.2, NIS: 0.0.0.0
 
Date: 2024-02-14 12:19:33
Description: 
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
Name: Trojan:Win32/Suweezy
Severity: Severe
Category: Trojan
Path: regkeyvalue:_HKLM\SOFTWARE\Microsoft\Windows Defender\Exclusions\Paths\\C:\; regkeyvalue:_HKLM\SOFTWARE\Microsoft\Windows Defender\Exclusions\Paths\\C:\Windows\system32\
Detection Origin: Unknown
Detection Type: Concrete
Detection Source: System
Process Name: Unknown
Security intelligence Version: AV: 1.403.3711.0, AS: 1.403.3711.0, NIS: 0.0.0.0
Engine Version: AM: 1.1.23110.2, NIS: 0.0.0.0
 
Date: 2024-02-13 23:50:03
Description: 
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
Name: Trojan:Win32/Suweezy
Severity: Severe
Category: Trojan
Path: regkeyvalue:_HKLM\SOFTWARE\Microsoft\Windows Defender\Exclusions\Paths\\C:\; regkeyvalue:_HKLM\SOFTWARE\Microsoft\Windows Defender\Exclusions\Paths\\C:\Windows\system32\
Detection Origin: Unknown
Detection Type: Concrete
Detection Source: System
Process Name: Unknown
Security intelligence Version: AV: 1.403.3653.0, AS: 1.403.3653.0, NIS: 0.0.0.0
Engine Version: AM: 1.1.23110.2, NIS: 0.0.0.0
Event[0]:
 
Date: 2023-12-29 08:39:19
Description: 
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version: 
Previous security intelligence Version: 1.403.1266.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version: 
Previous Engine Version: 1.1.23110.2
Error code: 0x80072ee7
Error description: The server name or address could not be resolved 
 
Date: 2023-12-29 08:39:19
Description: 
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version: 
Previous security intelligence Version: 1.403.1266.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiSpyware
Update Type: Full
Current Engine Version: 
Previous Engine Version: 1.1.23110.2
Error code: 0x80072ee7
Error description: The server name or address could not be resolved 
 
Date: 2023-12-29 08:39:19
Description: 
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version: 
Previous security intelligence Version: 1.403.1266.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version: 
Previous Engine Version: 1.1.23110.2
Error code: 0x80072ee7
Error description: The server name or address could not be resolved 
 
Date: 2023-12-29 08:39:19
Description: 
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version: 
Previous security intelligence Version: 1.403.1266.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version: 
Previous Engine Version: 1.1.23110.2
Error code: 0x80072ee7
Error description: The server name or address could not be resolved 
 
Date: 2023-12-29 08:39:19
Description: 
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version: 
Previous security intelligence Version: 1.403.1266.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiSpyware
Update Type: Full
Current Engine Version: 
Previous Engine Version: 1.1.23110.2
Error code: 0x80072ee7
Error description: The server name or address could not be resolved 
 
CodeIntegrity Errors:
====================
Date: 2024-06-17 12:01:40
Description: 
Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume2\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
 
Date: 2024-06-17 12:01:37
Description: 
Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Acronis\CyberProtect\cyber-protect-service.exe) attempted to load \Device\HarddiskVolume2\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
Date: 2024-06-17 12:01:01
Description: 
Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Common Files\Acronis\ActiveProtection\active_protection_service.exe) attempted to load \Device\HarddiskVolume2\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
.NET Reflector Desktop 10 (HKLM-x32\...\{AD87B10B-FD72-48B9-805C-680AC43BD00A}) (Version: 10.2.1.1800 - Red Gate Software Ltd)
3D Scratch Studio (HKLM\...\{73FF3C66-36B2-4501-AF42-D6F0669BBB31}) (Version: 4.0.6.177 - Anodising Lab)
7-Zip 24.06 (x64) (HKLM\...\7-Zip) (Version: 24.06 - Igor Pavlov)
Acronis Cyber Protect Home Office (HKLM-x32\...\{53A765B1-E86A-4058-A02E-3738B282CEE9}) (Version: 28.3.41126 - Acronis) Hidden
Acronis Cyber Protect Home Office (HKLM-x32\...\{53A765B1-E86A-4058-A02E-3738B282CEE9}Visible) (Version: 28.3.41126 - Acronis)
Acronis Drivers (HKLM\...\{FD7C8998-4B88-427E-A93F-FB8C39B7BA1D}) (Version: 28.3.41126 - Acronis) Hidden
Adobe Acrobat (64-bit) (HKLM\...\{AC76BA86-1033-1033-7760-BC15014EA700}) (Version: 24.002.20854 - Adobe)
Advanced SystemCare (HKLM-x32\...\Advanced SystemCare_is1) (Version: 17.4.0 - IObit)
ApowerManager V3.2.9.1 (HKLM-x32\...\{D02368A2-6D57-4AE0-BECC-9E7DDE20B865}_is1) (Version: 3.2.9.1 - Apowersoft LIMITED)
Apple Application Support (32-bit) (HKLM-x32\...\{BC7C46A4-D7A7-48EC-A98C-32A7762B5EFA}) (Version: 6.2.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{F0C4B709-8BF4-4A72-B527-12E7BF5482F8}) (Version: 6.2.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{FA3D0F2D-BA1C-4462-B6B3-3048CFF464C7}) (Version: 17.0.0.28 - Apple Inc.)
Araxis Merge (HKLM\...\{C9761ED6-3C83-49A8-81E7-65AE2B5716F4}) (Version: 70.30.5059 - Araxis)
Attribute Changer 9.50a (HKLM\...\{27263813-8BDE-4CD2-84D3-02536743428A}_is1) (Version: 9.50a - Romain Petges)
Audacity 3.5.1 (HKLM\...\Audacity_is1) (Version: 3.5.1 - Audacity Team)
AzureTools.Notifications (HKLM-x32\...\{3FBFCF2C-392A-4632-9442-14C305B44D5E}) (Version: 2.1.10731.1602 - Microsoft Corporation) Hidden
Behaviors SDK (XAML) for Visual Studio (HKLM-x32\...\{0B5E43C7-965D-4AF4-A33E-5FA35B6660C8}) (Version: 12.0.41002.1 - Microsoft Corporation) Hidden
Belarc Advisor 9.0 (HKLM-x32\...\Belarc Advisor) (Version: 9.0.0.0 - Belarc Inc.)
BiglyBT (HKLM\...\0112-2557-8304-7048) (Version: 3.0.0.0 - Bigly Software)
Blend for Visual Studio 2013 (HKLM-x32\...\{EBC890A6-DE7C-44B4-AA03-119B6190D3E1}) (Version: 12.0.41002.1 - Microsoft Corporation) Hidden
Blend for Visual Studio 2013 ENU resources (HKLM-x32\...\{9ED1634C-4E71-4992-A1BA-7C4BE6EE39E1}) (Version: 12.0.41002.1 - Microsoft Corporation) Hidden
Blend for Visual Studio SDK for .NET 4.5 (HKLM-x32\...\{37E53780-3944-4A6A-842F-727128E8616E}) (Version: 3.0.40218.0 - Microsoft Corporation) Hidden
Blend for Visual Studio SDK for Silverlight 5 (HKLM-x32\...\{0C03A66F-1FF0-45F9-8D67-0D806EBFFBA1}) (Version: 3.0.40218.0 - Microsoft Corporation) Hidden
BlueStacks (64-bit) (HKLM\...\BlueStacks_bgp64) (Version: 4.280.4.4002 - BlueStack Systems, Inc.)
BlueStacks 5 (HKLM\...\BlueStacks_nxt) (Version: 5.10.150.1016 - BlueStack Systems, Inc.)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Bose Updater (HKLM-x32\...\Bose Updater) (Version: 7.0.31.4997 - Bose Corporation)
Build Tools - amd64 (HKLM\...\{F74753A3-C93C-34F5-A199-993CAF602B7D}) (Version: 12.0.21005 - Microsoft Corporation) Hidden
Build Tools - x86 (HKLM-x32\...\{FB3A15FD-FC67-3A2F-892B-6890B0C56EA9}) (Version: 12.0.21005 - Microsoft Corporation) Hidden
Build Tools Language Resources - amd64 (HKLM\...\{05198C22-FFCE-374A-B190-9F18CC99DAEA}) (Version: 12.0.21005 - Microsoft Corporation) Hidden
Build Tools Language Resources - x86 (HKLM-x32\...\{9347889B-C22A-3905-901F-C05D8F73C929}) (Version: 12.0.21005 - Microsoft Corporation) Hidden
Camtasia 2021 (HKLM\...\{B39F9987-BA62-48CA-9F46-47B7113121E1}) (Version: 21.0.1.30582 - TechSmith Corporation) Hidden
Camtasia 2021 (HKLM-x32\...\{d948d4d1-c53f-4451-8fc9-381b6e1c891b}) (Version: 21.0.1.30582 - TechSmith Corporation)
CardWorks Business Card Software (HKLM-x32\...\CardWorks) (Version: 5.01 - NCH Software)
CBackup (HKLM-x32\...\{FFBFDFBE-7FFD-777B-7E9X-5E80FC01E43D}_is1) (Version: 3.3.0 - CBackup)
CCleaner (HKLM\...\CCleaner) (Version: 6.24 - Piriform)
ClipClip (HKLM-x32\...\{C48941DB-7DFB-4273-86E5-1FD54ECAAF0B}_is1) (Version: 2.4.4981 - Vitzo LLC)
ClipX (HKLM-x32\...\ClipX) (Version:  - )
CrystalDiskInfo 9.2.3 (HKLM\...\CrystalDiskInfo_is1) (Version: 9.2.3 - Crystal Dew World)
Defraggler (HKLM\...\Defraggler) (Version: 2.22 - Piriform)
Directory Opus (HKLM\...\{6CFA061F-1A4C-4569-963F-2ACFC60F5CAD}_is1) (Version: 12.29 - GPSoftware)
Dotfuscator and Analytics Community Edition (HKLM-x32\...\{2386192E-D6DB-4AD2-9564-65586A0AE53E}) (Version: 5.5.4954.46574 - PreEmptive Solutions) Hidden
dr.fone (Version 10.5.0) (HKLM-x32\...\{E8F86DA8-B8E4-42C7-AFD4-EBB692AC43FD}_is1) (Version: 10.5.0.316 - Wondershare Technology Co.,Ltd.)
Driver Booster 11 (HKLM-x32\...\Driver Booster_is1) (Version: 11.5.0 - IObit)
DroidKit (HKLM-x32\...\DroidKit) (Version: 1.0.0.4 - iMobie Inc.)
Dropbox (HKLM-x32\...\Dropbox) (Version: 202.3.5441 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.913.1 - Dropbox, Inc.) Hidden
DTS Sound (HKLM-x32\...\{9B17BBEC-CF31-4C23-949E-E65A14365CE1}) (Version: 1.01.6200 - DTS, Inc.)
EaseUS Data Recovery Wizard (HKLM\...\EaseUS Data Recovery Wizard_is1) (Version:  - EaseUS Data Recovery Wizard)
Efficcess 5.60 (HKLM-x32\...\Efficcess_is1) (Version:  - Efficient Software)
Entity Framework Tools for Visual Studio 2013 (HKLM-x32\...\{08AEF86A-1956-4846-B906-B01350E96E30}) (Version: 12.0.20912.0 - Microsoft Corporation)
Eraser 6.2.0.2991 (HKLM\...\{D13C63B1-1968-466D-A3C4-AE78BDDF35D2}) (Version: 6.2.2991 - The Eraser Project)
Express Accounts Accounting Software (HKLM-x32\...\ExpressAccounts) (Version: 10.00 - NCH Software)
ExpressVPN (HKLM-x32\...\{14794bc9-66ac-4441-8b4b-6abbc3c89c30}) (Version: 12.81.0.141 - ExpressVPN)
ExpressVPN (HKLM-x32\...\{E5B9C3E5-889C-4F22-A959-F4B89BDD78BE}) (Version: 12.81.0.141 - ExpressVPN) Hidden
FileZilla 3.62.2 (HKLM-x32\...\FileZilla Client) (Version: 3.62.2 - Tim Kosse)
FoneCopy 1.2.38 (HKLM-x32\...\{FCC807F4-EEEC-48a8-AC29-5E1736BCF7EB}_is1) (Version: 1.2.38 - Aiseesoft Studio)
Free Media Player 6.6.18 (HKLM-x32\...\{60BBE1B8-E227-4d56-A454-AA338D138D8E}_is1) (Version: 6.6.18 - Aiseesoft Studio)
Free Studio (HKLM-x32\...\Free Studio_is1) (Version: 6.7.4.1101 - Digital Wave Ltd)
Geekbench 4 (HKLM-x32\...\Geekbench 4) (Version:  - Primate Labs Inc.)
Glary Utilities PRO 6.10 (HKLM-x32\...\Glary Utilities) (Version: 6.10.0.14 - Glarysoft Ltd)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 125.0.6422.142 - Google LLC)
Google Drive (HKLM\...\{6BBAE539-2232-434A-A4E5-9A33560C6283}) (Version: 92.0.0.0 - Google LLC)
Grammarly for Microsoft® Office Suite (HKLM\...\{CA732FAD-04E7-4A2D-AE3A-09DD013C405C}) (Version: 6.8.232 - Grammarly) Hidden
Hot Alarm Clock (HKLM-x32\...\{672C1EE5-D13F-4EDB-A8CA-26711696C040}_is1) (Version: 6.3.0.0 - Comfort Software Group)
Hotspot Shield 9.21.3 Pre-Active (HKLM\...\{719C64E2-9BD5-4C6B-A13B-36E1DD27B015}) (Version: 9.21.3.11422 - hss721.blogspot.com) Hidden
Hotspot Shield 9.21.3 Pre-Active (HKLM\...\Hotspot Shield 9.21.3 Pre-Active 9.21.3.11422) (Version: 9.21.3.11422 - hss721.blogspot.com)
Hotspot Shield 9.6.0 (HKLM-x32\...\{AF599C42-A2E5-4251-B7EE-4925E187AFFD}) (Version: 9.6.0.11482 - Pango Inc.) Hidden
HP ENVY 5660 series Basic Device Software (HKLM\...\{C5A9B553-4AB1-40A2-B3EE-502DD5FDD16E}) (Version: 40.13.1176.1978 - HP Inc.)
iCloud Outlook (HKLM\...\{CDDFDDBF-DB05-48C2-B062-544AB2672FED}) (Version: 15.0.0.214 - Apple Inc.)
icofx 3.9 (HKLM-x32\...\icofx 3_is1) (Version: 3.9 - IcoFX Software S.R.L.)
IDA Pro v7.2 and Hex-Rays Decompiler (x64) (HKLM\...\IDA Pro_7.2_is1) (Version:  - Hex-Rays SA)
IIS 8.0 Express (HKLM\...\{7BF61FA9-BDFB-4563-98AD-FCB0DA28CCC7}) (Version: 8.0.1557 - Microsoft Corporation)
Imo Messenger (HKLM-x32\...\{C24BA4A6-1B25-45A1-9613-8B4E992826B5}) (Version: 1.0.6 - PageBites, Inc)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.23.1766 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3412 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.9.0.1001 - Intel Corporation)
Intel® Wireless Bluetooth® 4.0 (HKLM-x32\...\{6D2580AE-0284-4CE0-9A39-A0E5E3A5C28C}) (Version: 17.0.1416.01 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{f8c930bd-0a68-425f-8c11-87723d1e2c97}) (Version: 20.90.0 - Intel Corporation)
Internet Download Manager (HKLM-x32\...\Internet Download Manager) (Version: 6.42.3 - Tonec Inc.)
IrfanView 4.67 (32-bit) (HKLM-x32\...\IrfanView) (Version: 4.67 - Irfan Skiljan)
iTop Data Recovery (HKLM-x32\...\iTop Data Recovery_is1) (Version: 4.3.0.677 - iTop Inc.)
iTop PDF (HKLM\...\iTop PDF_is1) (Version: 3.5.0.18 - iTop Inc.)
iTop Screen Recorder (HKLM-x32\...\iTop Screen Recorder_is1) (Version: 4.5.0.1385 - iTop Inc.)
iTop Screenshot (HKLM-x32\...\iTop Screenshot_is1) (Version: 1.2.3.544 - iTop Inc.)
JavaScript Tooling (HKLM\...\{2044FC4C-4EA3-4113-BC1E-962DF568D201}) (Version: 12.0.21005 - Microsoft Corporation) Hidden
LastPass (HKLM-x32\...\{AEBE873A-BF50-4B5A-A740-B4DE29AC010E}) (Version: 4.130.0.339 - LastPass US LP.)
LocalESPC Dev12 (HKLM-x32\...\{492498A3-F88C-FE2F-755C-9B1B91724CA5}) (Version: 8.100.25984 - Microsoft Corporation) Hidden
LocalESPCui for en-us Dev12 (HKLM-x32\...\{B1C38F27-D377-8C98-D98D-29B67C0B978D}) (Version: 8.100.25984 - Microsoft) Hidden
Macro Recorder 5.8.0 (HKLM-x32\...\Macro Recorder_is1) (Version: 5.8.0 - Jitbit Software)
McAfee Security Scan Plus (HKLM-x32\...\McAfee Security Scan) (Version: 4.1.515.1 - McAfee, LLC)
Microsoft 365 Apps for enterprise - en-us (HKLM\...\O365ProPlusRetail - en-us) (Version: 16.0.17126.20132 - Microsoft Corporation)
Microsoft Office Professional Plus 2019 - en-us (HKLM\...\Proplus2019Retail - en-us) (Version: 16.0.17126.20132 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50918.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Command Line Utilities  (HKLM\...\{58FED865-4F13-408D-A5BF-996019C4B936}) (Version: 11.1.3000.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Data-Tier App Framework  (x64) (HKLM\...\{A6BA243E-85A3-4635-A269-32949C98AC7F}) (Version: 11.1.2902.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Express LocalDB  (HKLM\...\{6C026A91-640F-4A23-8B68-05D589CC6F18}) (Version: 11.1.3000.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Management Objects  (x64) (HKLM\...\{43A5C316-9521-49C3-B9B6-FCE5E1005DF0}) (Version: 11.1.3000.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Native Client  (HKLM\...\{D411E9C9-CE62-4DBF-9D92-4CB22B750ED5}) (Version: 11.1.3000.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Transact-SQL ScriptDom  (HKLM\...\{54C5041B-0E91-4E92-8417-AAA12493C790}) (Version: 11.1.3000.0 - Microsoft Corporation)
Microsoft SQL Server Compact 4.0 SP1 x64 ENU (HKLM\...\{78909610-D229-459C-A936-25D92283D3FD}) (Version: 4.0.8876.1 - Microsoft Corporation)
Microsoft SQL Server System CLR Types (x64) (HKLM\...\{4701DEDE-1888-49E0-BAE5-857875924CA2}) (Version: 10.50.1600.1 - Microsoft Corporation)
Microsoft System CLR Types for SQL Server 2012 (x64) (HKLM\...\{05FF8209-C4F1-4C77-BC28-791653156D20}) (Version: 11.1.3366.16 - Microsoft Corporation)
Microsoft Update Health Tools (HKLM\...\{1FC1A6C2-576E-489A-9B4A-92D21F542136}) (Version: 3.74.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.40820 - Microsoft Corporation)
Microsoft Web Deploy 3.5 (HKLM\...\{3674F088-9B90-473A-AAC3-20A00D8D810C}) (Version: 3.1237.1762 - Microsoft Corporation)
MiniTool Partition Wizard 12.7 DEMO (HKLM\...\{05D996FA-ADCB-4D23-BA3C-A7C184A8FAC6}_is1) (Version: 12.7 - MiniTool Software Limited)
MiniTool ShadowMaker (HKLM-x32\...\MT-75D7C412-925B-4AD0-90DC-5E4FEE22EAE1_is1) (Version: 4.0 - MiniTool Software Limited)
MKVToolNix 45.0.0 (32-bit) (HKLM-x32\...\MKVToolNix) (Version: 45.0.0 - Moritz Bunkus)
Mozilla Firefox (x64 en-US) (HKLM\...\Mozilla Firefox 124.0.2 (x64 en-US)) (Version: 124.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 121.0.1 - Mozilla)
MSVC90_x64 (HKLM\...\{AB071C8B-873C-459F-ACA9-9EBE03C3E89B}) (Version: 1.0.1.2 - Nokia) Hidden
MSVC90_x86 (HKLM-x32\...\{AF111648-99A1-453E-81DD-80DBBF6DAD0D}) (Version: 1.0.1.2 - Nokia) Hidden
NetSpeedMonitor 2.5.4.0 x64 (HKLM\...\{88F41EE2-949B-4B52-933D-C7F8F67BC1D2}) (Version: 2.5.4.0 - Florian Gilles)
Nokia Connectivity Cable Driver (HKLM-x32\...\{A57025CC-5F2E-4D01-B387-06DB10500D43}) (Version: 7.1.78.0 - Nokia)
Nokia USB Driver v1.4.0 (HKLM-x32\...\{C3863576-B663-43B9-B927-CDB79845D9D2}_is1) (Version: 1.4.0 - HMD Global)
Notepad++ (32-bit x86) (HKLM-x32\...\Notepad++) (Version: 8.6.8 - Notepad++ Team)
Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.17126.20132 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.17126.20132 - Microsoft Corporation) Hidden
Open XML SDK 2.5 for Microsoft Office (HKLM-x32\...\{3EA16E23-14D2-466A-8268-D7CD40DC46B6}) (Version: 2.5.5631 - Microsoft Corporation) Hidden
Outbyte Driver Updater (HKLM-x32\...\{B38B494B-46F8-4765-8D92-31B8F10D8FD3}_is1) (Version: 2.1.16.3554 - Outbyte Computing Pty Ltd)
Outbyte Driver Updater 1.00 (HKLM-x32\...\Outbyte Driver Updater 1.00) (Version: 1.00 - Company)
PDF24 Creator 11.18.0 (HKLM\...\{81A6F461-0DBA-4F12-B56F-0E977EC10576}_is1) (Version: 11.18.0 - geek software GmbH)
PDFgear 2.1.5 (HKLM\...\{7DACF63A-4EE4-4837-9AF9-C65D4509FFB4}_is1) (Version: 2.1.5 - PDFgear)
Phone F USB Driver (HKLM-x32\...\{91ACA30A-B6CB-4D42-8490-874C11F63269}) (Version: 3.8.0 - Mobile)
Phone M USB Driver (HKLM-x32\...\{39D82433-23F4-4234-91EC-1742687F5CF8}) (Version: 1.2.0 - Mobile)
Phone Nokia USB Driver (HKLM-x32\...\{68BA2FEC-FF61-4282-AC2C-3E464439A3D6}) (Version: 1.4.0 - Mobile)
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Plex (HKLM-x32\...\Plex) (Version: 1.58.1 - Plex, Inc.)
PowerToys (Preview) (HKLM\...\{F0566D6B-60D0-496D-9B64-3D485C65DEB2}) (Version: 0.70.0 - Microsoft Corporation) Hidden
PowerToys (Preview) x64 (HKLM-x32\...\{59de335c-d42a-4ae1-9ffb-cbdc0f56882d}) (Version: 0.70.0 - Microsoft Corporation)
PreEmptive Analytics Visual Studio Components (HKLM-x32\...\{943F3FB1-3F9C-4FB7-A4E2-6D53617068C3}) (Version: 1.2.3197.1 - PreEmptive Solutions) Hidden
Prerequisites for SSDT  (HKLM-x32\...\{35C1D9D6-87C0-46A3-B1B4-EDBCC063221C}) (Version: 11.1.3000.0 - Microsoft Corporation)
Product Improvement Study for HP ENVY 5660 series (HKLM\...\{4ADA077C-CCBC-41ED-91D9-985CCBE26090}) (Version: 40.13.1176.1978 - HP Inc.)
Python 3.10.7 Core Interpreter (64-bit) (HKLM\...\{D4C83865-A602-4834-8390-B094CAF22F71}) (Version: 3.10.7150.0 - Python Software Foundation) Hidden
Python 3.10.7 Development Libraries (64-bit) (HKLM\...\{C9D65557-5B19-4B9B-860E-4E5477F9B10A}) (Version: 3.10.7150.0 - Python Software Foundation) Hidden
Python 3.10.7 Documentation (64-bit) (HKLM\...\{51EC70CA-6E66-499A-B7F7-94912F3EA381}) (Version: 3.10.7150.0 - Python Software Foundation) Hidden
Python 3.10.7 Executables (64-bit) (HKLM\...\{CE8E4C24-9C7B-447B-B974-CD8236BE09B9}) (Version: 3.10.7150.0 - Python Software Foundation) Hidden
Python 3.10.7 pip Bootstrap (64-bit) (HKLM\...\{30C9588C-5E1D-479E-988A-DA38CADFA384}) (Version: 3.10.7150.0 - Python Software Foundation) Hidden
Python 3.10.7 Standard Library (64-bit) (HKLM\...\{08D7A4E8-F704-409B-A676-457432DA3248}) (Version: 3.10.7150.0 - Python Software Foundation) Hidden
Python 3.10.7 Tcl/Tk Support (64-bit) (HKLM\...\{7BB23EC2-FD76-4BDB-813C-3EEFBB7FD3D9}) (Version: 3.10.7150.0 - Python Software Foundation) Hidden
Python 3.10.7 Test Suite (64-bit) (HKLM\...\{099B73AD-9E34-4ADF-B982-7E3A75610CA6}) (Version: 3.10.7150.0 - Python Software Foundation) Hidden
Python 3.10.7 Utility Scripts (64-bit) (HKLM\...\{E1A1200C-5CC4-404B-BF93-E33C463963CD}) (Version: 3.10.7150.0 - Python Software Foundation) Hidden
Python 3.11.4 Core Interpreter (64-bit) (HKLM\...\{FEF98C01-0C8A-4A0F-88AE-F164A787286C}) (Version: 3.11.4150.0 - Python Software Foundation) Hidden
Python 3.11.4 Development Libraries (64-bit) (HKLM\...\{1C6E1CE6-CA4E-4B38-BAFF-32BD94DBFFEF}) (Version: 3.11.4150.0 - Python Software Foundation) Hidden
Python 3.11.4 Documentation (64-bit) (HKLM\...\{FABA3DAC-829C-4C83-BC27-F3AFFD27B465}) (Version: 3.11.4150.0 - Python Software Foundation) Hidden
Python 3.11.4 Executables (64-bit) (HKLM\...\{DA4B94FB-D8BB-4DB9-85A7-FA5067A5CEDF}) (Version: 3.11.4150.0 - Python Software Foundation) Hidden
Python 3.11.4 pip Bootstrap (64-bit) (HKLM\...\{D86BDA9F-D389-445E-B3E6-C35EF9FD41C7}) (Version: 3.11.4150.0 - Python Software Foundation) Hidden
Python 3.11.4 Standard Library (64-bit) (HKLM\...\{7EB8F17E-4AA7-4F9E-B908-42A28799523A}) (Version: 3.11.4150.0 - Python Software Foundation) Hidden
Python 3.11.4 Tcl/Tk Support (64-bit) (HKLM\...\{A32FE961-D579-4E46-B3D6-0B777F8F51E8}) (Version: 3.11.4150.0 - Python Software Foundation) Hidden
Python 3.11.4 Test Suite (64-bit) (HKLM\...\{52DE4CC1-22CF-498B-B50F-E66877E4850B}) (Version: 3.11.4150.0 - Python Software Foundation) Hidden
Python 3.11.4 Utility Scripts (64-bit) (HKLM\...\{90A235DF-4CF1-415D-AD85-6AC578B5DFB4}) (Version: 3.11.4150.0 - Python Software Foundation) Hidden
Python 3.12.4 Core Interpreter (64-bit) (HKLM\...\{4F815F87-CE9F-45CF-AEDE-EDF03728F8E6}) (Version: 3.12.4150.0 - Python Software Foundation) Hidden
Python 3.12.4 Development Libraries (64-bit) (HKLM\...\{7BFF8368-33A0-4DB3-9442-F5C881FE1B4D}) (Version: 3.12.4150.0 - Python Software Foundation) Hidden
Python 3.12.4 Documentation (64-bit) (HKLM\...\{AC7F58DC-CF45-4B28-9EAE-AE152C588907}) (Version: 3.12.4150.0 - Python Software Foundation) Hidden
Python 3.12.4 Executables (64-bit) (HKLM\...\{754A267E-52AE-4A9F-AFF4-F67EDC4B3610}) (Version: 3.12.4150.0 - Python Software Foundation) Hidden
Python 3.12.4 pip Bootstrap (64-bit) (HKLM\...\{EFA83559-2E1E-4671-85F7-B28AA1DD08D7}) (Version: 3.12.4150.0 - Python Software Foundation) Hidden
Python 3.12.4 Standard Library (64-bit) (HKLM\...\{62DD7DAF-6279-46FA-A06B-C4A541244045}) (Version: 3.12.4150.0 - Python Software Foundation) Hidden
Python 3.12.4 Tcl/Tk Support (64-bit) (HKLM\...\{71BC2876-3319-44FC-B5C5-1C0B86FC2733}) (Version: 3.12.4150.0 - Python Software Foundation) Hidden
Python 3.12.4 Test Suite (64-bit) (HKLM\...\{AC669800-A797-444D-A450-A5109BBC74DE}) (Version: 3.12.4150.0 - Python Software Foundation) Hidden
Python 3.9.7 Core Interpreter (64-bit) (HKLM\...\{88D4EF59-607D-43AD-B7C7-F5A753740FD1}) (Version: 3.9.7150.0 - Python Software Foundation) Hidden
Python 3.9.7 Development Libraries (64-bit) (HKLM\...\{97496FC6-5044-4A2A-BACD-40A44F38D483}) (Version: 3.9.7150.0 - Python Software Foundation) Hidden
Python 3.9.7 Documentation (64-bit) (HKLM\...\{AA408E09-EBB3-470F-8D63-5AA0C46C2DA2}) (Version: 3.9.7150.0 - Python Software Foundation) Hidden
Python 3.9.7 Executables (64-bit) (HKLM\...\{870EC220-FEAE-481D-8B29-B4B0DF5402FA}) (Version: 3.9.7150.0 - Python Software Foundation) Hidden
Python 3.9.7 pip Bootstrap (64-bit) (HKLM\...\{F1280AA2-AAC3-41AB-9616-CCF00814E626}) (Version: 3.9.7150.0 - Python Software Foundation) Hidden
Python 3.9.7 Standard Library (64-bit) (HKLM\...\{05903EEF-72A2-4C1A-AD35-41AD6C7094A8}) (Version: 3.9.7150.0 - Python Software Foundation) Hidden
Python 3.9.7 Tcl/Tk Support (64-bit) (HKLM\...\{6E8EAD3C-6F0C-494C-9C12-E10C5B5EE7EA}) (Version: 3.9.7150.0 - Python Software Foundation) Hidden
Python 3.9.7 Test Suite (64-bit) (HKLM\...\{67D79D6E-8497-4EE6-850B-834D3A27553F}) (Version: 3.9.7150.0 - Python Software Foundation) Hidden
Python 3.9.7 Utility Scripts (64-bit) (HKLM\...\{4110826A-903C-410C-9785-7848A51B9CC9}) (Version: 3.9.7150.0 - Python Software Foundation) Hidden
Python Launcher (HKLM-x32\...\{3B36061E-A25F-4E12-BFD1-68E724723D48}) (Version: 3.12.2150.0 - Python Software Foundation)
Python Launcher (HKLM-x32\...\{4C8D4EC3-F620-4CEE-8BAD-B59A3C6815F3}) (Version: 3.12.1150.0 - Python Software Foundation)
Python Tools Redirection Template (HKLM-x32\...\{EE541DCE-3018-4A12-B0A3-7C55D62B3D01}) (Version: 1.1 - Microsoft Corporation) Hidden
Qimage Ultimate (HKLM-x32\...\Qimage Ultimate) (Version:  - )
Quick Share from Google (HKLM\...\{EE3750A8-D98A-420A-9B64-FA47377D2EC3}) (Version: 1.0.1637.0 - Google LLC)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.3.9600.29077 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.78.1218.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.9239.1 - Realtek Semiconductor Corp.)
Recuva (HKLM\...\Recuva) (Version: 1.53 - Piriform)
Resource Hacker Version 5.1.7 (HKLM-x32\...\ResourceHacker_is1) (Version:  - )
Revo Uninstaller Pro 5.3.0 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 5.3.0 - VS Revo Group, Ltd.)
Samsung USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.63.0 - Samsung Electronics Co., Ltd.)
Search Deflector (HKLM-x32\...\spikespaz-search-deflector_is1) (Version: 1.3.2 - spikespaz)
Security Task Manager 2.3c (HKLM-x32\...\Security Task Manager) (Version: 2.3c - Neuber Software)
SharePoint Client Components (HKLM\...\{95150001-1163-0409-1000-0000000FF1CE}) (Version: 15.0.4481.1505 - Microsoft Corporation) Hidden
Skype 8.91 (HKLM-x32\...\{57728711-578F-443A-AA2E-14C15CF26DC7}) (Version: 8.91.0.404 - Skype Technologies S.A.)
Skype version 8.120 (HKLM-x32\...\Skype_is1) (Version: 8.120 - Skype Technologies S.A.)
Snagit 2020 (HKLM\...\{08EECB25-A493-4F7E-9CE6-248EC6C2F7C0}) (Version: 20.1.3 - TechSmith Corporation) Hidden
Snagit 2021 (HKLM\...\{E3D4BB1B-376B-462E-B076-10625433973A}) (Version: 21.1.0 - TechSmith Corporation) Hidden
Snagit 2024 (HKLM\...\{A2C31E9F-7C0A-4ADB-9E67-8CAA058F872F}) (Version: 24.1.1 - TechSmith Corporation) Hidden
Snagit 2024 (HKLM-x32\...\{70d1e048-d7ca-48fe-a08f-41d1d894cd6c}) (Version: 24.1.1.1964 - TechSmith Corporation)
Sophos Virus Removal Tool (HKLM-x32\...\{B829E117-D072-41EA-9606-9826A38D34C1}) (Version: 2.6.1 - Sophos Limited)
Speccy (HKLM\...\Speccy) (Version: 1.33 - Piriform)
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version:  - )
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.4.3.182 - Synaptics Incorporated)
Tansee Android Message Transfer 2.2.1.0 (HKLM-x32\...\Tansee Android Message Transfer_is1) (Version: 2.2.1.0 - Tansee, Inc.)
TAP-Windows 9.21.2 (HKLM\...\TAP-Windows) (Version: 9.21.2 - )
Team Explorer for Microsoft Visual Studio 2013 (HKLM-x32\...\{C9E7751E-88ED-36CF-B610-71A1D262E906}) (Version: 12.0.21005 - Microsoft Corporation) Hidden
Teams Machine-Wide Installer (HKLM-x32\...\{731F6BAA-A986-45A4-8936-7C3AAAAA760B}) (Version: 1.6.0.11166 - Microsoft Corporation)
TeamViewer (HKLM\...\TeamViewer) (Version: 15.49.3 - TeamViewer)
Time Stopper (HKLM-x32\...\Time Stopper3.00) (Version: 3.00 - DilSoft)
Toolkit (HKLM-x32\...\Toolkit) (Version: 1.27.0.72 - Seagate)
TOSHIBA Battery Manager (HKLM\...\{22C02670-53B4-4DEC-8BFE-E09720DF2904}) (Version: 9.0.4.64 - Toshiba Corporation)
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.13 for x64 - TOSHIBA Corporation)
TOSHIBA eco Utility (HKLM\...\{F5AFF327-9B52-4E96-B5A0-BD2488A8EEC9}) (Version: 1.4.5.64 - Toshiba Corporation)
TOSHIBA Flash Cards (HKLM\...\{F5D089A2-3E02-4471-AA04-3C7B87A60BD4}) (Version: 9.0.5.6401 - Toshiba Corporation)
TOSHIBA HDD/SSD Alert (HKLM\...\{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version: 3.1.64.15 - TOSHIBA Corporation)
TOSHIBA Power Saver (HKLM\...\{4573FA6D-5FC1-4CA0-8D90-BAF9325B28ED}) (Version: 9.0.2.6402 - Toshiba Corporation)
TOSHIBA System Driver (HKLM\...\{46754F5B-B496-4BCA-87E5-84ACF27FCE0F}) (Version: 9.0.2.6401 - Toshiba Corporation)
UltData - Android Data Recovery 5.3.0.24 (HKLM-x32\...\{UltData - Android Data Recovery}_is1) (Version: 5.3.0.24 - Tenorshare, Inc.)
Universal Adb Driver (HKLM-x32\...\{C0E08D8D-6076-4117-B644-2AF34F35B757}) (Version: 1.0.4 - ClockworkMod)
Update for  (KB2504637) (HKLM-x32\...\{CFEF48A8-BFB8-3EAC-8BA5-DE4F8AA267CE}.KB2504637) (Version: 1 - Microsoft Corporation)
Update for Windows 10 for x64-based Systems (KB5001716) (HKLM\...\{85C69797-7336-4E83-8D97-32A7C8465A3B}) (Version: 8.94.0.0 - Microsoft Corporation)
UXP WebView Support (HKLM-x32\...\UXPW_1_1_0) (Version: 1.1.0 - Adobe Inc.)
VeraCrypt (HKLM-x32\...\VeraCrypt) (Version: 1.24-Update6 - IDRIX)
VLC media player (HKLM\...\VLC media player) (Version: 3.0.21 - VideoLAN)
Voxal Voice Changer (HKLM-x32\...\Voxal) (Version: 6.22 - NCH Software)
Vuze (HKLM-x32\...\8461-7759-5462-8226) (Version: 5.7.6.0 - Azureus Software, Inc.)
WavePad Sound Editor (HKLM-x32\...\WavePad) (Version: 19.36 - NCH Software)
WCF Data Services 5.6.0 Runtime (HKLM-x32\...\{46910786-E4AC-41E4-A4A0-C086EA85242D}) (Version: 5.6.61587.0 - Microsoft Corporation) Hidden
WCF Data Services Tools for Microsoft Visual Studio 2013 (HKLM-x32\...\{BF3E2194-F89B-44FB-A801-464BF787599F}) (Version: 5.6.61587.0 - Microsoft Corporation) Hidden
WCF RIA Services V1.0 SP2 (HKLM-x32\...\{5D8DD6A8-C4D7-4554-93F9-F1CC28C72600}) (Version: 4.1.62812.0 - Microsoft Corporation)
Windows Driver Package - Google, Inc. (WinUSB) AndroidUsbDeviceClass  (08/27/2012 7.0.0000.00004) (HKLM\...\BE156A27AFEAEA39D6A7C9D25CFA8DAFAF91756B) (Version: 08/27/2012 7.0.0000.00004 - Google, Inc.)
Windows Driver Package - Google, Inc. (WinUSB) AndroidUsbDeviceClass  (08/27/2012 7.0.0000.00004) (HKLM\...\D43FD4059F47ACA9539247D6CF690AAEA503AF2D) (Version: 08/27/2012 7.0.0000.00004 - Google, Inc.)
Windows Driver Package - NEC Personal Computers, Ltd. (necbatt) Battery  (05/09/2018 1.0.0.6) (HKLM\...\0958F21D5DB378418B496CAAD4C41065587DE322) (Version: 05/09/2018 1.0.0.6 - NEC Personal Computers, Ltd.)
Windows Driver Package - SAMSUNG Electronics Co., Ltd.  (dg_ssudbus) USB  (12/02/2015 2.12.1.0) (HKLM\...\85A33267F12961AF9ED9AE799DEDA5E62BEA236F) (Version: 12/02/2015 2.12.1.0 - SAMSUNG Electronics Co., Ltd. )
Windows Driver Package - SAMSUNG Electronics Co., Ltd.  (ssudmdm) Modem  (12/02/2015 2.12.1.0) (HKLM\...\88ED314360B98E6E82E7CC3201FAEB4A9FD291B4) (Version: 12/02/2015 2.12.1.0 - SAMSUNG Electronics Co., Ltd. )
Windows Driver Package - SAMSUNG Electronics Co., Ltd.  (WinUSB) AndroidUsbDeviceClass  (12/02/2015 2.12.1.0) (HKLM\...\701281E8283E9E3681220099A9DA5013A5A437AF) (Version: 12/02/2015 2.12.1.0 - SAMSUNG Electronics Co., Ltd. )
Windows PC Health Check (HKLM\...\{014B7442-C784-45D3-A152-F7D2C651F28A}) (Version: 3.3.2110.22002 - Microsoft Corporation)
Windows PC Health Check (HKLM\...\{6798C408-2636-448C-8AC6-F4E341102D27}) (Version: 3.6.2204.08001 - Microsoft Corporation)
WinPcap 4.1.3 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2980 - Riverbed Technology, Inc.)
Wise Care 365 (HKLM-x32\...\Wise Care 365_is1) (Version: 6.7.3 - WiseCleaner Technology Co., Ltd.)
Wise Data Recovery (HKLM-x32\...\Wise Data Recovery_is1) (Version: 6.1.8 - Lespeed Technology Co., Ltd)
Wise Duplicate Finder 1.3.1 (HKLM-x32\...\Wise Duplicate Finder_is1) (Version: 1.3.1 - WiseCleaner.com, Inc.)
Wise JetSearch 4.1.4 (HKLM-x32\...\Wise JetSearch_is1) (Version: 4.1.4 - WiseCleaner.com, Inc.)
Wise Reminder 1.3.6 (HKLM-x32\...\Wise Reminder_is1) (Version: 1.3.6 - WiseCleaner.com, Inc.)
Wondershare Helper Compact 2.5.3 (HKLM-x32\...\{5363CE84-5F09-48A1-8B6C-6BB590FFEDF2}_is1) (Version: 2.5.3 - Wondershare)
Wondershare UniConverter 13.5.0.108 (HKLM\...\Wondershare UniConverter_is1) (Version: 13.5.0.108 - LRepacks)
Workflow Manager Client 1.0 (HKLM\...\{199C6892-5DED-409B-88B2-3BE6421552B2}) (Version: 2.0.30813.2 - Microsoft Corporation) Hidden
Workflow Manager Tools 1.0 for Visual Studio (HKLM\...\{E1F79421-EC32-437F-8525-ABE902C85AC5}) (Version: 2.0.30725.1 - Microsoft Corporation) Hidden
XYplorer 26.00 (HKLM-x32\...\XYplorer) (Version: 26.00.0000 - Donald Lessau, Cologne Code Company)
Zoom (64-bit) (HKLM\...\{91FD060F-B754-4A33-8DAA-093B9F095638}) (Version: 5.17.31030 - Zoom)
 
Packages:
=========
Adobe Acrobat Reader -> C:\Program Files\Adobe\Acrobat DC [2024-06-15] (0)
Alaskan Landscapes by Kyle Waters -> C:\Program Files\WindowsApps\Microsoft.AlaskanLandscapesbyKyleWaters_1.0.0.0_neutral__8wekyb3d8bbwe [2023-06-29] (Microsoft Corporation)
Autodesk SketchBook -> C:\Program Files\WindowsApps\89006A2E.AutodeskSketchBook_5.1.0.0_x64__tf1gferkr813w [2023-06-29] (Autodesk Inc.)
Calculator Plus -> C:\Program Files\WindowsApps\57151Pavan.Kumbhar.CalculatorPlus_2.5.1.19_neutral__1x2hbxvwy3vhr [2023-06-29] (Pavan.Kumbhar)
City Lights by Talha Tariq -> C:\Program Files\WindowsApps\Microsoft.CityLightsbyTalhaTariq_1.0.0.0_neutral__8wekyb3d8bbwe [2023-06-29] (Microsoft Corporation)
Cortana -> C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2308.1005.0_x64__8wekyb3d8bbwe [2023-09-18] (Microsoft Corporation)
Danube Sunsets by Alina Serban -> C:\Program Files\WindowsApps\Microsoft.DanubeSunsetsbyAlinaSerban_1.0.0.0_neutral__8wekyb3d8bbwe [2023-06-29] (Microsoft Corporation)
Dev Home -> C:\Program Files\WindowsApps\Microsoft.Windows.DevHome_0.1400.505.0_x64__8wekyb3d8bbwe [2024-06-08] (Microsoft Corporation)
Dropbox -> C:\Program Files (x86)\Dropbox\Client\PackageAssets [2024-06-14] (0)
Festival of Lights -> C:\Program Files\WindowsApps\Microsoft.FestivalofLights_2.0.0.0_neutral__8wekyb3d8bbwe [2023-06-29] (Microsoft Corporation)
HP Smart -> C:\Program Files\WindowsApps\AD2F1837.HPPrinterControl_153.1.1137.0_x64__v10z8vjag6ke6 [2024-06-09] (HP Inc.)
iCloud -> C:\Program Files\WindowsApps\AppleInc.iCloud_15.0.215.0_x64__nzyj5cx40ttqa [2024-06-09] (Apple Inc.) [Startup Task]
LastPass for Windows Desktop -> C:\Program Files\WindowsApps\LastPass.LastPass_4.12.1.0_x64__wtdt04b79q27a [2024-06-09] (LastPass)
LastPass: Free Password Manager -> C:\Program Files\WindowsApps\LastPass.LastPassFreePasswordManager_4.69.0.0_neutral__qq0fmhteeht3j [2023-06-29] (LastPass)
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x64__8wekyb3d8bbwe [2023-06-29] (Microsoft Corporation) [MS Ad]
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x86__8wekyb3d8bbwe [2023-06-29] (Microsoft Corporation) [MS Ad]
Microsoft Teams (work or school) -> C:\Program Files\WindowsApps\MSTeams_23320.3021.2567.4799_x64__8wekyb3d8bbwe [2024-01-26] (Microsoft) [Startup Task]
Microsoft To Do -> C:\Program Files\WindowsApps\Microsoft.Todos_2.114.7122.0_x64__8wekyb3d8bbwe [2024-01-22] (Microsoft Corporation) [Startup Task]
My Toshiba -> C:\Program Files\WindowsApps\EnnovaResearch.ToshibaPlaces_3.2.49.0_x64__3s2an63h56yee [2023-06-29] (Ennova Research)
Nearby Share -> C:\Program Files\Google\NearbyShare [2024-06-08] (0)
One Calendar -> C:\Program Files\WindowsApps\64885BlueEdge.OneCalendar_2024.503.1.0_x64__8kea50m9krsh2 [2024-06-09] (Code Spark)
One Task -> C:\Program Files\WindowsApps\64885BlueEdge.OneTask_2023.819.1.0_x64__8kea50m9krsh2 [2023-08-25] (Code Spark)
Photos Media Engine Add-on -> C:\Program Files\WindowsApps\Microsoft.Photos.MediaEngineDLC_1.0.0.0_x64__8wekyb3d8bbwe [2023-06-29] (Microsoft Corporation)
Quick Share -> C:\Program Files\Google\NearbyShare [2024-06-08] (0)
Screenshot Snipping Tool -> C:\Program Files\WindowsApps\8075Queenloft.ScreenshotSnippingTool_1.1.64.0_x64__g5dqhteqemct8 [2023-09-07] (Queenloft)
Sierra Sunsets by Tom Mansfield -> C:\Program Files\WindowsApps\Microsoft.SierraSunsetsbyTomMansfield_1.0.0.0_neutral__8wekyb3d8bbwe [2023-06-29] (Microsoft Corporation)
Speedtest by Ookla -> C:\Program Files\WindowsApps\Ookla.SpeedtestbyOokla_1.18.194.0_x64__43tkc6nmykmb6 [2024-02-16] (Ookla)
The Weather Channel -> C:\Program Files\WindowsApps\Weather.TheWeatherChannel_2016.614.87.0_x64__t3yemqpq4kp7p [2023-06-29] (The Weather Channel.)
WhatsApp -> C:\Program Files\WindowsApps\5319275A.WhatsAppDesktop_2.2423.10.0_x64__cv1g1gvanyjgm [2024-06-17] (WhatsApp Inc.) [Startup Task]
WiFi Analyzer -> C:\Program Files\WindowsApps\19965MATTHAFNER.WIFIANALYZER_2.7.3.0_x64__gs5k5vmxr2ste [2024-01-17] (Matt Hafner)
Windows Package Manager Source (winget) -> C:\Program Files\WindowsApps\Microsoft.Winget.Source_2023.928.1812.214_neutral__8wekyb3d8bbwe [2023-09-28] (Microsoft Corporation)
WindowsAppRuntime.1.1 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.1_1005.616.1651.0_x64__8wekyb3d8bbwe [2023-06-29] (Microsoft Corporation)
WindowsAppRuntime.1.1 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.1_1005.616.1651.0_x86__8wekyb3d8bbwe [2023-06-29] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x64__8wekyb3d8bbwe [2023-06-29] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x86__8wekyb3d8bbwe [2023-06-29] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x64__8wekyb3d8bbwe [2023-07-27] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x86__8wekyb3d8bbwe [2023-07-27] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1227.1637.0_x64__8wekyb3d8bbwe [2024-06-08] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1227.1637.0_x86__8wekyb3d8bbwe [2024-06-08] (Microsoft Corporation)
WindowsAppRuntime.1.5 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.119.156.0_x64__8wekyb3d8bbwe [2024-06-10] (Microsoft Corporation)
WindowsAppRuntime.1.5 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.119.156.0_x86__8wekyb3d8bbwe [2024-06-10] (Microsoft Corporation)
WindowsDVDPlayer -> C:\Program Files\WindowsApps\Microsoft.WindowsDVDPlayer_3.6.13291.0_x64__8wekyb3d8bbwe [2023-06-29] (Microsoft Corporation)
 
========================= Devices: ================================
 
Name: Intel® Management Engine Interface 
Description: Intel® Management Engine Interface 
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: MEIx64
Device ID: PCI\VEN_8086&DEV_8C3A&SUBSYS_FF1E1179&REV_04\3&11583659&1&B0
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 38%
Total physical RAM: 16300.17 MB
Available physical RAM: 10021.77 MB
Total Virtual: 18300.17 MB
Available Virtual: 11660.68 MB
 
========================= Partitions: =====================================
 
1 Drive c: (TI10709000C) (Fixed) (Total:919.09 GB) (Free:355.69 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\LW-PC
 
Administrator            DefaultAccount           Guest                    
LW                       WDAGUtilityAccount       
 
 
**** End of log ****


#8 MoxieMomma

MoxieMomma

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Posted 17 June 2024 - 11:49 AM

Thank you for those reports.

There is a lot going with this older system & many things that need updating or repair.

This would include updating BIOS, updating/reinstalling audio drivers & checking device manager for yellow or red "flags".

Having said that, the logs also suggest that the computer was recently abd/or still might be infected.
That is the first priority.
It's pointless to work on software/hardware issues on an infected system.

We cannot work on malware removal in this forum section.

I suggest starting with this guide, following the instructions as best you can:
https://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/


Then please post both requested FRST logs in a NEW, SEPARATE topic here in the Malware Removal section:
https://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-help/


A trained expert will guide you through diagnosis and (if need be) cleanup.

You can return here to work on the sound issue after that.

Thanks

#9 MdHelp

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Posted 17 June 2024 - 06:34 PM

Hello @MoxieMomma, will do as you instruct. Thanks. be back soon.



#10 midimusicman79

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Posted 19 June 2024 - 04:11 AM

It turns out that the OP already has an active MRL Forum topic here:

Toshiba Satellite S75-B Malware and Device Manager Issue - Post 1.
Microsoft Windows 10 Professional 64-bit V. 22H2 (19045) Retail Desktop PC, EAMH Paid/EEK, MB 4 Prem., and Unchecky, MDFW, FF with uBO/AG, Grammarly Free, MBBG, and Acronis CPHOE (DI), RuckZuck, PatchMyPC, UpdateHub, WingetUI, UCheck, and Winget. I have 29 Years of PC Experience.

#11 buddy215

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Posted 19 June 2024 - 07:29 AM

If after completing your malware removal topic and you would like to reopen this one....send me or

another moderator a PM requesting to unlock this topic.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
If we are to have another contest in the near future of our national existence, I predict that the dividing line will not be Mason and Dixon’s, but between patriotism and intelligence on the one side, and superstition, ambition, and ignorance on the other. Ulysses S. Grant...Republican president who correctly predicted the cause of Trump's attempted coup.

 

 





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