Speakers don´t sound after upgrading to windows 10

Hello, Cambridge soundworks don´t  sound after upgrading from windows 7 to windows 10.

They worked perfectly in windows 7.

Thanks in advance.

What is the model number of the speakers? Are they USB?

There isn't any mention of a model number on the back or bottom of the speakers? If these speakers are not USB and use the common 3.5mm plug I would use the audio troubleshooter of Windows 10.

Go through each step in the below link

https://www.howtogeek.com/443702/how-to-fix-sound-problems-in-windows-10/

hello Mr. John I have checked the speakers by all the sides and I don´t see any model number, and yes it´s a 3.5 mm plug in the back of PC.

i will try to follow your  link.

Best regards.

Hi, if the do not work as per the URL section on Sound Control Panel then is possible will not work.

There is suppose to be a Model # for them and as far as can tell Creative is the one that is looking after that.

If you pull the card is there not a Model # ?

https://learn.microsoft.com/en-us/answers/questions/1082784/is-it-possible-to-make-a-cambridge-soundworks-sbs5

Can follow this : https://www.google.com/search?client=firefox-b-d&q=Windows+10+Cambridge+soundworks see if anything works.  But as can see they do have model #'s

Hello Mr. John I did the 43 steps following your link and nothing changes I mean speakers don´t sound.

Hello Mr. Pkshadow I don´t completely understand your message but I will try to follow it.

Thanks in advance.

Have you rebooted the computer after doing all the listed fixes?

Sure Mr. John, even it says "The device works perfectly" in one of those tests.

In another test I click on the speakers to test them and it displays like the speakers were ringing but no sound.

in another test it says the pc has the best controller.

If you get another idea le me know it,

Thanks in advance

The last idea I have is to uninstall the sound driver in Device Manager then reboot so Windows can reinstall the sound driver. Right click your sound device > Select Uninstall.

Hopefully Pkshadow has some other suggestions.

hello Mr. John I have checked the speakers by all the sides and I don´t see any model number, and yes it´s a 3.5 mm plug in the back of PC.
i will try to follow your  link.
Best regards.

Hello Mr. John I will try to do it.

Hello Mr. cryptodan there are 3 colors in the back (pink, green and blue ) speakers are connected to green jack ( and they worked in windows 7)

Thanks in advance

Please post an image of Device Manager showing the Sound Category.

I did what you indicated and nothing happens.

Error This file was too big to upload 

When I try to attach the pic (60kb)

any idea ?

I can send the pic by email.. if you let me