PR_CONNECT_RESET_ERROR when connecting to Chadwicks.com.

I run Win 10, Firefox my main browser and Chrome and Edge as back up. I use the free versions of Avast and Malwarebytes and run Privacy Badger and uBlkock Origin.

Around the beginning of the month, I set up my mom's Chadwicks' account and helped her order a few items. She wanted to order some other items, but since Saturday May 11 IRRC, I keep encountering PR_CONNECT_RESET_ERROR. Overseas customer service said it's a "you issue", but a call a day or two later and was told a number of people reported the same problem, though not sure if I was told the truth. This is the only site I'm encountering this issue, so no idea how to solve it. I turned off ad-blocking software, then turned off Avast and Malwarebytes and again nothing.

I just tried connecting to the site and was successful using Firefox, Adblock Plus and NoScript. I allowed

one script to run to see the content of the main page. Try doing a google search using the name of the site

and it should be the top result. Then click on that and tell us if you can view the home page.

Have you seen the info in this link?...How To Fix the PR_CONNECT_RESET_ERROR on Firefox?

I just tried connecting to the site and was successful using Firefox, Adblock Plus and NoScript. I allowed

one script to run to see the content of the main page. Try doing a google search using the name of the site

and it should be the top result. Then click on that and tell us if you can view the home page.

 

Have you seen the info in this link?...How To Fix the PR_CONNECT_RESET_ERROR on Firefox?

I've been using Google search to find the site instead of typing it out. No luck and I've cleared the cache, as it's one of the recommendations in the link. I don't want to turn off Windows Defender, but I did disable the extensions and nothing again. 

In that link I provided it also says third party firewall, VPN or proxy could be the problem.

Have you tried using Firefox in Trouble Shooting Mode?

Diagnose Firefox issues using Troubleshoot Mode | Firefox Help

In that link I provided it also says third party firewall, VPN or proxy could be the problem.

 

Have you tried using Firefox in Trouble Shooting Mode?

Diagnose Firefox issues using Troubleshoot Mode | Firefox Help

What should I be looking for when Firefox is in troubleshooting mode? I've never used a VPN or proxy. Turned off Windows Defender and still the same issue. I don't recall changing any settings between placing an order earlier in the month and the start of the PR-CONNECT issue. I'm not having any issues accessing other websites and stores.

If there is an addon / extension or setting in Firefox that is causing this then running in trouble shoot

mode may prove that if you are able to connect to the site once in that mode.

If there is an addon / extension or setting in Firefox that is causing this then running in trouble shoot

mode may prove that if you are able to connect to the site once in that mode.

Still couldn't connect and I turned off Windows Defender at the same time. Oddly enough, I could access the site on my phone.

The only other thing I can think of to try is cutting the power to your modem and router. Wait a minute then

reconnect.

The only other thing I can think of to try is cutting the power to your modem and router. Wait a minute then

reconnect.

I disconnected the cable running to the router in the next room and left it like that for over 30 minutes and also cleared the cache again, but Chadwicks is still the only inaccessible site.

Download and install min-toolbox from here: https://www.bleepingcomputer.com/download/minitoolbox/
 

 
With the following:
 
Last 10 error messages from the logs
Installed Application
Problematic Devices 
List users and partitions

What should I be looking for or what information should I post in this thread? It listed several application, system codeintegrity errors, but which one of these is preventing access to the site and how would I fix it?

MiniToolBox by Farbar  Version: 13-05-2022
Ran by Tongar (administrator) on 21-05-2024 at 09:34:41
Running from "C:\Users\Tongar\Downloads"
Microsoft Windows 10 Pro  (X64)
Model: Z390 M GAMING Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/20/2024 11:10:05 AM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on New Volume (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (05/15/2024 09:18:39 PM) (Source: VSS) (EventID: 8193) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007045b, A system shutdown is in progress.

Error: (05/15/2024 09:18:39 PM) (Source: VSS) (EventID: 13) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.

Error: (05/13/2024 12:03:05 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on New Volume (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (05/06/2024 12:58:55 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on New Volume (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (04/29/2024 11:13:47 AM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on New Volume (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (04/22/2024 11:28:54 AM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on New Volume (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (04/15/2024 12:40:19 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on New Volume (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (04/13/2024 08:04:21 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: Explorer.EXE, version: 10.0.19041.4170, time stamp: 0x441d086f
Faulting module name: ntdll.dll, version: 10.0.19041.3996, time stamp: 0x39215800
Exception code: 0xc0000005
Fault offset: 0x000000000002f23f
Faulting process id: 0x2748
Faulting application start time: 0x01da887946a6e5c2
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: cd5d6ca0-7280-4fd8-9fe4-26c7f409177d
Faulting package full name:
Faulting package-relative application ID:

Error: (04/09/2024 10:12:11 PM) (Source: sbprotect) (EventID: 0) (User: )
Description: Event-ID 0


System errors:
=============
Error: (05/15/2024 09:20:28 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Steam Client Service service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.

Error: (05/15/2024 09:20:28 PM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.

Error: (05/15/2024 09:19:01 PM) (Source: Microsoft-Windows-TPM-WMI) (EventID: 1796) (User: NT AUTHORITY)
Description: The Secure Boot update failed to update a Secure Boot variable with error -2147020471. For more information, please see https://go.microsoft.com/fwlink/?linkid=2169931

Error: (05/14/2024 08:32:35 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: 9WZDNCRFHVQM-MICROSOFT.WINDOWSCOMMUNICATIONSAPPS.

Error: (05/11/2024 03:55:21 PM) (Source: Microsoft-Windows-WHEA-Logger) (EventID: 1) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Error: (05/08/2024 08:25:48 PM) (Source: DCOM) (EventID: 10010) (User: NT AUTHORITY)
Description: Event-ID 10010

Error: (05/08/2024 08:23:48 PM) (Source: Service Control Manager) (EventID: 7024) (User: )
Description: The GoogleUpdater Service 126.0.6441.2 (GoogleUpdaterService126.0.6441.2) service terminated with the following service-specific error:  %%8 = Not enough memory resources are available to process this command.

Error: (05/08/2024 12:29:05 PM) (Source: Service Control Manager) (EventID: 7030) (User: )
Description: The Foxit PDF Reader Update Service service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (05/07/2024 10:08:46 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: 9NMPJ99VJBWV-Microsoft.YourPhone.

Error: (04/20/2024 08:10:30 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200b: 2024-01 Security Update for Windows 10 Version 22H2 for x64-based Systems (KB5034441).


CodeIntegrity Errors:
====================
Date: 2024-05-21 09:09:22
Description:
Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\AVAST Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2024-05-21 08:44:25
Description:
Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\SIHClient.exe) attempted to load \Device\HarddiskVolume4\Program Files\AVAST Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.


=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
AMD Software (HKLM\...\AMD Catalyst Install Manager) (Version: 24.3.1 - Advanced Micro Devices, Inc.)
Avast Free Antivirus (HKLM\...\Avast Antivirus) (Version: 24.4.6112 - Avast Software)
Avast Secure Browser (HKLM-x32\...\Avast Secure Browser) (Version: 124.0.24900.91 - Gen Digital Inc.)
Avast Update Helper (HKLM-x32\...\{19C3AB22-3718-4E4D-B203-242F5001565B}) (Version: 1.8.1579.3 - AVAST Software) Hidden
Avast Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.8.1065.0 - AVAST Software) Hidden
Branding64 (HKLM\...\{492AEFBE-1B81-4C20-A111-E6974BB98EC5}) (Version: 1.00.0009 - Advanced Micro Devices, Inc.) Hidden
calibre 64bit (HKLM\...\{A3E5B966-9243-4714-BF6D-8F419ACCF88E}) (Version: 7.8.0 - Kovid Goyal)
Classic Shell (HKLM\...\{CABCE573-0A86-42FA-A52A-C7EA61D5BE08}) (Version: 4.3.1 - IvoSoft)
CPUID HWMonitor 1.39 (HKLM\...\CPUID HWMonitor_is1) (Version: 1.39 - CPUID, Inc.)
Creative App version 1.15.08.00 (HKLM-x32\...\Creative App_is1) (Version: 1.15.08.00 - Creative Technology Ltd.)
Creative Sound Blaster (CT)USB Audio Drivers (HKLM-x32\...\CTUSBAudio_is1) (Version: 2.00.02.00 - Creative Technology Ltd.)
DarthMod: Shogun II (HKLM-x32\...\DarthMod: Shogun II) (Version:  - )
Dolby Digital Live Pack version 5.02.01 (HKLM-x32\...\DDLMaster_is1) (Version: 5.02.01 - Creative Technology Ltd.)
DTS Connect Pack version 3.02.01 (HKLM-x32\...\DTSMaster_is1) (Version: 3.02.01 - Creative Technology Ltd.)
Foxit PDF Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 2024.2.0.25138 - Foxit Software Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 124.0.6367.208 - Google LLC)
Hekasoft Backup & Restore 0.95 (HKLM\...\{PBR27112011-M1447-7KS6-C3E2-1X8374W715U4}_is1) (Version: 0.95 - Hekasoft)
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
Intel® Network Connections 23.2.0.1006 (HKLM\...\PROSetDX) (Version: 23.2.0.1006 - Intel)
Java 8 Update 411 (64-bit) (HKLM\...\{77924AE4-039E-4CA4-87B4-2F64180411F0}) (Version: 8.0.4110.9 - Oracle Corporation)
LibreOffice 7.2.6.2 (HKLM\...\{D21963A8-765F-4458-A227-1D88D8122C2B}) (Version: 7.2.6.2 - The Document Foundation)
Logi Bolt (HKLM\...\LogiBolt) (Version: 1.2.6024.0 - Logi)
Logitech Gaming Software 9.02 (HKLM\...\Logitech Gaming Software) (Version: 9.02.65 - Logitech Inc.)
Logitech Options (HKLM\...\LogiOptions) (Version: 9.70.68 - Logitech)
Logitech SetPoint 6.90 (HKLM\...\sp6) (Version: 6.90.66 - Logitech)
Logitech Solar App 1.10 (HKLM\...\SolarApp) (Version: 1.10.3 - Logitech)
Logitech Unifying Software 2.50 (HKLM\...\Logitech Unifying) (Version: 2.50.25 - Logitech)
Malwarebytes version 5.1.4.112 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 5.1.4.112 - Malwarebytes)
Microsoft Update Health Tools (HKLM\...\{1FC1A6C2-576E-489A-9B4A-92D21F542136}) (Version: 3.74.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Mozilla Firefox (x64 en-US) (HKLM\...\Mozilla Firefox 126.0 (x64 en-US)) (Version: 126.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 115.10.2 - Mozilla)
Mozilla Thunderbird (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 115.11.0 (x86 en-US)) (Version: 115.11.0 - Mozilla)
Photosmart and Deskjet Drivers 14.0 Rel. A (HKLM\...\{F58E1340-3FD5-40B8-A07C-4893CFC29749}) (Version: 14.0 - HP)
Sid Meier's Civilization VI (HKLM\...\Steam App 289070) (Version:  - Firaxis Games)
Skype version 8.109 (HKLM-x32\...\Skype_is1) (Version: 8.109 - Skype Technologies S.A.)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Total War: ROME II - Emperor Edition (HKLM\...\Steam App 214950) (Version:  - CREATIVE ASSEMBLY)
Total War: SHOGUN 2 (HKLM\...\Steam App 34330) (Version:  - The Creative Assembly)
Update for Windows 10 for x64-based Systems (KB5001716) (HKLM\...\{B9A7A138-BFD5-4C73-A269-F78CCA28150E}) (Version: 8.94.0.0 - Microsoft Corporation)
VLC media player (HKLM\...\VLC media player) (Version: 3.0.20 - VideoLAN)
VueScan x64 (HKLM\...\VueScan x64) (Version: 9.7.67 - Hamrick Software)
Windows PC Health Check (HKLM\...\{6798C408-2636-448C-8AC6-F4E341102D27}) (Version: 3.6.2204.08001 - Microsoft Corporation)

Packages:
=========
Cortana -> C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2308.1005.0_x64__8wekyb3d8bbwe [2023-08-10] (Microsoft Corporation)
Fitbit Coach -> C:\Program Files\WindowsApps\Fitbit.FitbitCoach_4.4.133.0_x64__6mqt6hf9g46tw [2019-02-19] (Fitbit)
Legacy Photos Add-on -> C:\Program Files\WindowsApps\Microsoft.LegacyPhotosAdd-on_2022.2206.0.0_x64__8wekyb3d8bbwe [2023-10-02] (Microsoft Corporation)
Legacy Photos Media Engine Add-on -> C:\Program Files\WindowsApps\Microsoft.LegacyPhotosMediaEngineAdd-on_2022.2206.0.0_x64__8wekyb3d8bbwe [2023-10-02] (Microsoft Corporation)
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x64__8wekyb3d8bbwe [2021-03-14] (Microsoft Corporation) [MS Ad]
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x86__8wekyb3d8bbwe [2021-03-14] (Microsoft Corporation) [MS Ad]
Microsoft Copilot -> C:\Program Files\WindowsApps\Microsoft.Windows.Ai.Copilot.Provider_1.0.3.0_neutral__8wekyb3d8bbwe [2024-03-28] (ms-resource:PublisherDisplayName)
Microsoft Photos Legacy -> C:\Program Files\WindowsApps\Microsoft.PhotosLegacy_2024.11040.10002.0_x64__8wekyb3d8bbwe [2024-05-07] (Microsoft Corporation)
Outlook for Windows -> C:\Program Files\WindowsApps\Microsoft.OutlookForWindows_1.2024.508.0_x64__8wekyb3d8bbwe [2024-05-14] (Microsoft Corporation)
Photos Media Engine Add-on -> C:\Program Files\WindowsApps\Microsoft.Photos.MediaEngineDLC_1.0.0.0_x64__8wekyb3d8bbwe [2020-07-08] (Microsoft Corporation)
Phototastic Collage -> C:\Program Files\WindowsApps\ThumbmunkeysLtd.PhototasticCollage_3.27.25.0_x64__nfy108tqq3p12 [2023-01-08] (Thumbmunkeys Ltd)
Realtek Audio Control -> C:\Program Files\WindowsApps\RealtekSemiconductorCorp.RealtekAudioControl_1.3.180.0_x64__dt26b99r8h8gj [2019-11-26] (Realtek Semiconductor Corp)
Windows Package Manager Source (winget) -> C:\Program Files\WindowsApps\Microsoft.Winget.Source_2023.930.722.582_neutral__8wekyb3d8bbwe [2023-09-30] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x64__8wekyb3d8bbwe [2023-03-29] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x86__8wekyb3d8bbwe [2023-03-29] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x64__8wekyb3d8bbwe [2023-07-29] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x86__8wekyb3d8bbwe [2023-07-29] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1049.117.0_x64__8wekyb3d8bbwe [2023-12-07] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1082.2259.0_x64__8wekyb3d8bbwe [2024-01-21] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1136.2333.0_x64__8wekyb3d8bbwe [2024-02-13] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1136.2333.0_x86__8wekyb3d8bbwe [2024-02-13] (Microsoft Corporation)
WindowsAppRuntime.1.5 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.119.156.0_x64__8wekyb3d8bbwe [2024-05-07] (Microsoft Corporation)
WindowsAppRuntime.1.5 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.119.156.0_x86__8wekyb3d8bbwe [2024-05-07] (Microsoft Corporation)

========================= Devices: ================================


========================= Memory info: ===================================
Percentage of memory in use: 44%
Total physical RAM: 16317.33 MB
Available physical RAM: 8987.41 MB
Total Virtual: 25533.33 MB
Available Virtual: 12976.4 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:465.16 GB) (Free:261.73 GB) NTFS
2 Drive d: (New Volume) (Fixed) (Total:931.51 GB) (Free:916.36 GB) NTFS

========================= Users: ========================================
User accounts for \\DESKTOP-Q322DFF

Administrator            DefaultAccount           Guest                    
Tongar                   WDAGUtilityAccount       


**** End of log ****

Edited by hamluis, 21 May 2024 - 01:20 PM.

I uninstalled Avast and Avast Secure Browser and downloaded the latest Win 10 updates, but I still can't access Chadwicks - same PR_Connect error.

Here's the updated MTB report.
 
========================= Event log errors: ===============================

Application errors:
==================
Error: (05/22/2024 02:07:39 PM) (Source: VSS) (EventID: 13) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.

Error: (05/22/2024 01:09:29 PM) (Source: VSS) (EventID: 8193) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007045b, A system shutdown is in progress.

Error: (05/22/2024 01:09:29 PM) (Source: VSS) (EventID: 13) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.

Error: (05/20/2024 11:10:05 AM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on New Volume (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (05/15/2024 09:18:39 PM) (Source: VSS) (EventID: 8193) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007045b, A system shutdown is in progress.

Error: (05/15/2024 09:18:39 PM) (Source: VSS) (EventID: 13) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.

Error: (05/13/2024 12:03:05 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on New Volume (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (05/06/2024 12:58:55 PM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on New Volume (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (04/29/2024 11:13:47 AM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on New Volume (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (04/22/2024 11:28:54 AM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )
Description: The storage optimizer couldn't complete retrim on New Volume (D:) because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)


System errors:
=============
Error: (05/22/2024 01:40:34 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200b: 2024-01 Security Update for Windows 10 Version 22H2 for x64-based Systems (KB5034441).

Error: (05/22/2024 01:10:33 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Steam Client Service service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.

Error: (05/22/2024 01:10:33 PM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.

Error: (05/22/2024 01:09:53 PM) (Source: Microsoft-Windows-TPM-WMI) (EventID: 1796) (User: NT AUTHORITY)
Description: The Secure Boot update failed to update a Secure Boot variable with error -2147020471. For more information, please see https://go.microsoft.com/fwlink/?linkid=2169931

Error: (05/22/2024 10:18:22 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: 9NMPJ99VJBWV-Microsoft.YourPhone.

Error: (05/15/2024 09:20:28 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Steam Client Service service failed to start due to the following error:  %%1053 = The service did not respond to the start or control request in a timely fashion.

Error: (05/15/2024 09:20:28 PM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.

Error: (05/15/2024 09:19:01 PM) (Source: Microsoft-Windows-TPM-WMI) (EventID: 1796) (User: NT AUTHORITY)
Description: The Secure Boot update failed to update a Secure Boot variable with error -2147020471. For more information, please see https://go.microsoft.com/fwlink/?linkid=2169931

Error: (05/14/2024 08:32:35 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: 9WZDNCRFHVQM-MICROSOFT.WINDOWSCOMMUNICATIONSAPPS.

Error: (05/11/2024 03:55:21 PM) (Source: Microsoft-Windows-WHEA-Logger) (EventID: 1) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.


Windows Defender:
================
Date: 2024-05-22 13:39:40
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-05-22 13:20:40
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
Event[0]:

Date: 2024-05-22 13:09:29
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.303.25.0
Update Source: Microsoft Update Server
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.16400.2
Error code: 0x80240022
Error description: The program can't check for definition updates.

CodeIntegrity Errors:
====================
Date: 2024-05-22 09:10:54
Description:
Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\SIHClient.exe) attempted to load \Device\HarddiskVolume4\Program Files\AVAST Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2024-05-22 09:10:48
Description:
Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\AVAST Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.


=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
AMD Software (HKLM\...\AMD Catalyst Install Manager) (Version: 24.3.1 - Advanced Micro Devices, Inc.)
Avast Update Helper (HKLM-x32\...\{19C3AB22-3718-4E4D-B203-242F5001565B}) (Version: 1.8.1579.3 - AVAST Software) Hidden
Avast Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.8.1065.0 - AVAST Software) Hidden
Branding64 (HKLM\...\{492AEFBE-1B81-4C20-A111-E6974BB98EC5}) (Version: 1.00.0009 - Advanced Micro Devices, Inc.) Hidden
calibre 64bit (HKLM\...\{A3E5B966-9243-4714-BF6D-8F419ACCF88E}) (Version: 7.8.0 - Kovid Goyal)
Classic Shell (HKLM\...\{CABCE573-0A86-42FA-A52A-C7EA61D5BE08}) (Version: 4.3.1 - IvoSoft)
CPUID HWMonitor 1.39 (HKLM\...\CPUID HWMonitor_is1) (Version: 1.39 - CPUID, Inc.)
Creative App version 1.15.08.00 (HKLM-x32\...\Creative App_is1) (Version: 1.15.08.00 - Creative Technology Ltd.)
Creative Sound Blaster (CT)USB Audio Drivers (HKLM-x32\...\CTUSBAudio_is1) (Version: 2.00.02.00 - Creative Technology Ltd.)
DarthMod: Shogun II (HKLM-x32\...\DarthMod: Shogun II) (Version:  - )
Dolby Digital Live Pack version 5.02.01 (HKLM-x32\...\DDLMaster_is1) (Version: 5.02.01 - Creative Technology Ltd.)
DTS Connect Pack version 3.02.01 (HKLM-x32\...\DTSMaster_is1) (Version: 3.02.01 - Creative Technology Ltd.)
Foxit PDF Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 2024.2.0.25138 - Foxit Software Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 124.0.6367.208 - Google LLC)
Hekasoft Backup & Restore 0.95 (HKLM\...\{PBR27112011-M1447-7KS6-C3E2-1X8374W715U4}_is1) (Version: 0.95 - Hekasoft)
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
Intel® Network Connections 23.2.0.1006 (HKLM\...\PROSetDX) (Version: 23.2.0.1006 - Intel)
Java 8 Update 411 (64-bit) (HKLM\...\{77924AE4-039E-4CA4-87B4-2F64180411F0}) (Version: 8.0.4110.9 - Oracle Corporation)
LibreOffice 7.2.6.2 (HKLM\...\{D21963A8-765F-4458-A227-1D88D8122C2B}) (Version: 7.2.6.2 - The Document Foundation)
Logi Bolt (HKLM\...\LogiBolt) (Version: 1.2.6024.0 - Logi)
Logitech Gaming Software 9.02 (HKLM\...\Logitech Gaming Software) (Version: 9.02.65 - Logitech Inc.)
Logitech Options (HKLM\...\LogiOptions) (Version: 9.70.68 - Logitech)
Logitech SetPoint 6.90 (HKLM\...\sp6) (Version: 6.90.66 - Logitech)
Logitech Solar App 1.10 (HKLM\...\SolarApp) (Version: 1.10.3 - Logitech)
Logitech Unifying Software 2.50 (HKLM\...\Logitech Unifying) (Version: 2.50.25 - Logitech)
Malwarebytes version 5.1.4.112 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 5.1.4.112 - Malwarebytes)
Microsoft Update Health Tools (HKLM\...\{1FC1A6C2-576E-489A-9B4A-92D21F542136}) (Version: 3.74.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Mozilla Firefox (x64 en-US) (HKLM\...\Mozilla Firefox 126.0 (x64 en-US)) (Version: 126.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 115.10.2 - Mozilla)
Mozilla Thunderbird (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 115.11.0 (x86 en-US)) (Version: 115.11.0 - Mozilla)
Photosmart and Deskjet Drivers 14.0 Rel. A (HKLM\...\{F58E1340-3FD5-40B8-A07C-4893CFC29749}) (Version: 14.0 - HP)
Sid Meier's Civilization VI (HKLM\...\Steam App 289070) (Version:  - Firaxis Games)
Skype version 8.109 (HKLM-x32\...\Skype_is1) (Version: 8.109 - Skype Technologies S.A.)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Total War: ROME II - Emperor Edition (HKLM\...\Steam App 214950) (Version:  - CREATIVE ASSEMBLY)
Total War: SHOGUN 2 (HKLM\...\Steam App 34330) (Version:  - The Creative Assembly)
Update for Windows 10 for x64-based Systems (KB5001716) (HKLM\...\{85C69797-7336-4E83-8D97-32A7C8465A3B}) (Version: 8.94.0.0 - Microsoft Corporation)
VLC media player (HKLM\...\VLC media player) (Version: 3.0.20 - VideoLAN)
VueScan x64 (HKLM\...\VueScan x64) (Version: 9.7.67 - Hamrick Software)
Windows PC Health Check (HKLM\...\{6798C408-2636-448C-8AC6-F4E341102D27}) (Version: 3.6.2204.08001 - Microsoft Corporation)

Packages:
=========
Cortana -> C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2308.1005.0_x64__8wekyb3d8bbwe [2023-08-10] (Microsoft Corporation)
Fitbit Coach -> C:\Program Files\WindowsApps\Fitbit.FitbitCoach_4.4.133.0_x64__6mqt6hf9g46tw [2019-02-19] (Fitbit)
Legacy Photos Add-on -> C:\Program Files\WindowsApps\Microsoft.LegacyPhotosAdd-on_2022.2206.0.0_x64__8wekyb3d8bbwe [2023-10-02] (Microsoft Corporation)
Legacy Photos Media Engine Add-on -> C:\Program Files\WindowsApps\Microsoft.LegacyPhotosMediaEngineAdd-on_2022.2206.0.0_x64__8wekyb3d8bbwe [2023-10-02] (Microsoft Corporation)
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x64__8wekyb3d8bbwe [2021-03-14] (Microsoft Corporation) [MS Ad]
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x86__8wekyb3d8bbwe [2021-03-14] (Microsoft Corporation) [MS Ad]
Microsoft Copilot -> C:\Program Files\WindowsApps\Microsoft.Windows.Ai.Copilot.Provider_1.0.3.0_neutral__8wekyb3d8bbwe [2024-03-28] (ms-resource:PublisherDisplayName)
Microsoft Photos Legacy -> C:\Program Files\WindowsApps\Microsoft.PhotosLegacy_2024.11040.10002.0_x64__8wekyb3d8bbwe [2024-05-07] (Microsoft Corporation)
Outlook for Windows -> C:\Program Files\WindowsApps\Microsoft.OutlookForWindows_1.2024.516.0_x64__8wekyb3d8bbwe [2024-05-21] (Microsoft Corporation)
Photos Media Engine Add-on -> C:\Program Files\WindowsApps\Microsoft.Photos.MediaEngineDLC_1.0.0.0_x64__8wekyb3d8bbwe [2020-07-08] (Microsoft Corporation)
Phototastic Collage -> C:\Program Files\WindowsApps\ThumbmunkeysLtd.PhototasticCollage_3.27.25.0_x64__nfy108tqq3p12 [2023-01-08] (Thumbmunkeys Ltd)
Realtek Audio Control -> C:\Program Files\WindowsApps\RealtekSemiconductorCorp.RealtekAudioControl_1.3.180.0_x64__dt26b99r8h8gj [2019-11-26] (Realtek Semiconductor Corp)
Windows Package Manager Source (winget) -> C:\Program Files\WindowsApps\Microsoft.Winget.Source_2023.930.722.582_neutral__8wekyb3d8bbwe [2023-09-30] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x64__8wekyb3d8bbwe [2023-03-29] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x86__8wekyb3d8bbwe [2023-03-29] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x64__8wekyb3d8bbwe [2023-07-29] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x86__8wekyb3d8bbwe [2023-07-29] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1049.117.0_x64__8wekyb3d8bbwe [2023-12-07] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1082.2259.0_x64__8wekyb3d8bbwe [2024-01-21] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1136.2333.0_x64__8wekyb3d8bbwe [2024-02-13] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1136.2333.0_x86__8wekyb3d8bbwe [2024-02-13] (Microsoft Corporation)
WindowsAppRuntime.1.5 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.119.156.0_x64__8wekyb3d8bbwe [2024-05-07] (Microsoft Corporation)
WindowsAppRuntime.1.5 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.119.156.0_x86__8wekyb3d8bbwe [2024-05-07] (Microsoft Corporation)
[/quote]

Edited by hamluis, 22 May 2024 - 06:40 PM.