Outlook 2019 crashes with Gmail

For the last few months, my Outlook 2019 [perpetual] is crashing. I can not pinpoint exactly what is triggering it except Gmail related.

I have 2 Email accounts. Gmail and my ISPs. With my ISPs, no issues. But I'm trying to get away from the account.

When I send out an email with Gmail with at least 2 people, it crashes - not always but sometimes.

It will crash as soon as I save it to draft or send it.

I could try sending an Email to a few recipients but it crashes. Try again with the same recipients and fails. Try with the same recipients a third time and it doesn't crash [gets sent].

Faulting application name: OUTLOOK.EXE, version: 16.0.17531.20140, time stamp: 0x6639ea6f
Faulting module name: ntdll.dll, version: 10.0.19041.4239, time stamp: 0x9b4c0fa6
Exception code: 0xc0000005
Fault offset: 0x0005f5f3
Faulting process id: 0xbec
Faulting application start time: 0x01daa493897ed094
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 324694e5-6533-4959-986c-30fd890764c4
Faulting package full name:
Faulting package-relative application ID:

Event ID: 1000
Task Category: (100)

I have repaired as well as reinstalled Office 2019 with no difference.

Thoughts?

Gisabun

Hi, Welcome to BC.

As to Post # 2 would need that and a lot more info to figure out your issue.  

You may want to run from a Administrator Command Prompt SFC /SCANNOW and repair any OS Issues you may have.

There are several MS Sites with info on how to Repair Outlook 2019

https://www.google.com/search?client=firefox-b-d&q=repair+outlook+2019

Try with the various Repair of this and that with info from MS in the above URL  Let us know how you make out.

Edit : out a stray i

Edited by Pkshadow, 14 May 2024 - 02:07 AM.

For post #2:

Using Windows 10 v22H2 with the last update prior to today. Using latest Outlook prior to today.

1, 2 : Don't apply. I weould be seeing issues elsewhere as well.
3 : Did. No issues.
4 : Did. No difference.
5 : Did. No difference.
6 : I doubt it. If it crashes the first time I send it out and then it goes through with the same recipients and content.....
7 : Nothing there.
8 : Did. Will find out on next reboot.
9 : Found errors in Gmail file. Will see if any difference.
10 : Same features as #9?

For post #3: 

Basically what I did already in my post.

For post #4:

Ran it. Found no issues.

Here's the log file.

Please do this as more info is needed to go with the MTB Report, thanks : Please Post a "link" of Speccy Report.
Please install Speccy Free : https://m.majorgeeks.com/files/details/speccy.html
Use Custom Install
  At the Top Left Corner of Speccy --> Click File and then Click Publish Snapshot Report, a window will popup and Click YES. --> Another popup will appear and then Click "Copy To Clipboard" then Paste that "link" to your next reply in your thread.

From a DOS Command Prompt from START | type cmd.exe into the start search box | RIGHT-click on cmd.exe | select "Run as Administrator" then Copy/Paste --> :
DISM /Online /Cleanup-Image /RestoreHealth command then Enter     if it finds problems then reboot. (Completed Successfully : means reboot)
then
After : please Open another Admin Command Prompt and please run Copy/Paste --> SFC /SCANNOW into the Dos window or Powershell and Enter.  Reboot after.

Rerun the MTB Report after doing the above please.

http://speccy.piriform.com/results/iozOMaXDUnbXCco45VOrwKT

Forgot to capture the DISM but it was just as you said. Completed successfully. I rebooted;

Microsoft Windows [Version 10.0.19045.4291]
© Microsoft Corporation. All rights reserved.

C:\Windows\system32>SFC /SCANNOW

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

MTB shortly.

Thanks

New MTB run...

Hi, just looking at Speccy Report : It would seem that your Symantec Endpoint Security maybe seriously out of date.  This may interfere with your Outlook 2019.

Not completely sure as it is known that Speccy can report things wrong.    So what we have seen is : Symantec Endpoint Protection : Product Version : 14.3.10148.8000

Am going from this Release : https://knowledge.broadcom.com/external/article/154575  which can not see your version on it but would fit sometime in 2023.

The MTB Report shows a error with Product Version : 14.3.10148.8000.105      Date: 2024-05-14 19:27:55   So this sorta matches.   Please Check.

As well the MTB Report is throwing out a Defender Error which was from 2021 of Duplicate Defender installed.

So could you check on the Taskbar Windows Security Center and check that all is well according to the design of the program, green good stuff.. :=}

Note : Should show your Symantec in there as well and please Manually Update it to ensure it is current and protecting you.

This Error :  Date (05/14/2024 07:26:28 PM     DbxSvc) (EventID: 281) (User: )  Description: CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

Is a Microsoft Office error as far as I can tell though there are references to Dropbox  This maybe your issue.

Am not at all sure of a fix for the above : https://www.google.com/search?client=firefox-b-d&q=DbxSvc%29+%28EventID%3A+281%29+%28User%3A+%29+Description%3A+CertFindCertificateInStore+failed+with%3A+%28-2146885628%29+Cannot+find+object+or+property.

EDIT : it also references Crashing.
 

Edited by Pkshadow, 14 May 2024 - 07:33 PM.