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Excel 2013 not opening on win 7 for me today,


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#1 hawk2022

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Posted 28 April 2024 - 02:23 PM

and had the same issues last week. Is something going on about excel 2013 that I have missed....all

scans are clean....message sez something has gone wrong and cannot open the program....TIA....don


Edited by hamluis, 06 May 2024 - 08:26 AM.
Moved from W7 to Bus Apps - Hamluis.


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#2 MoxieMomma

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Posted 28 April 2024 - 02:34 PM

Hello:

As I'm sure you know, both Office 2013 and (especially) Windows 7 have reached end of support.
As such, troubleshooting on what is likely older hardware may or may not be successful.

But, for starters, perhaps try the advice here:
https://support.microsoft.com/en-us/office/how-to-troubleshoot-startup-problems-in-excel-2013-f2f0fdde-90ab-4641-a1d2-d51a9936da23

#3 hawk2022

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Posted 28 April 2024 - 02:37 PM

Thanks Moxie,,....will keep plugging away, see what happens......don



#4 JohnC_21

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Posted 28 April 2024 - 07:40 PM

If troubleshooting doesn't work you can do a full Office repair. Create a restore point before doing the repair.

 

https://www.wintips.org/how-to-repair-office-2013-2010-2007-2003/



#5 hawk2022

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Posted 29 April 2024 - 05:33 AM

Thanks for this John...may try this later on....don



#6 MoxieMomma

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Posted 29 April 2024 - 07:02 AM

I agree with John.

If the troubleshooting steps don't resolve the issue, consider a REPAIR of your Office installation.

Let us know how it goes

#7 hawk2022

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Posted 29 April 2024 - 09:21 AM

Welp, I can't get a "restore" on this pc, I think because of anti virus program, "malwarebytes", so

any idea how to temporarily disable that??? thanks.....don



#8 MoxieMomma

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Posted 29 April 2024 - 09:27 AM

Hi:

 

Thanks for the update.

 

What do you mean by "restore"?

Are you talking a "system restore" using an existing Windows restore point?

 

Please tell us exactly which of the steps suggested in the MS tutorial and/or in the wintips tutorial you have tried and the results of each.

 

Before we go down a rabbit hole on this, a few disclaimers:

1. I have not used Office 2013 or Windows 7 in many years

2. As previously mentioned, fixing issues with obsolete software on an unsupported OS and old hardware may or not be simple or fruitful, but we will try our best.

 

Thanks



#9 hawk2022

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Posted 29 April 2024 - 09:39 AM

Yes I am talking about system restore, using existing restore point......since I can't get

a system restore, I have not proceeded beyond the first step.....



#10 MoxieMomma

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Posted 29 April 2024 - 09:51 AM

I see no mention of using system restore HERE.

The first recommendation there is to try to start Excel in Windows Safe Mode as a troubleshooting step.

 

Edited to add: https://www.digitalcitizen.life/what-safe-mode-how-boot-safe-mode/

 

So, I'm not sure what you may have tried.

But, if system restore is not working on your computer, that is  -- to a certain extent -- a different and (perhaps) a more serious issue.

 

Have you tried the tutorial for which John provided the link to REPAIR OFFICE?

Here are a few other links that supposedly provide the steps to do the same thing for Office 2013 on Windows 7:

 

https://www.microcenter.com/tech_center/article/7725/how-to-repair-microsoft-office-2013-or-office-365-in-windows-7

 

https://answers.microsoft.com/en-us/msoffice/forum/all/repairing-office-2013-with-windows-7/86d9f8f5-54b1-4943-9a53-66638bce47ca


Edited by MoxieMomma, 29 April 2024 - 09:52 AM.


#11 hawk2022

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Posted 29 April 2024 - 10:05 AM

okay will sortt thru this and see if I can get anything accomplished



#12 hawk2022

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Posted 29 April 2024 - 10:14 AM

well  i tried a repair on it, but it would not work, even went to online repair and no joy there either....oh well....will try more later,

tired of this rite nolw....thanks all for your hellp



#13 MoxieMomma

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Posted 29 April 2024 - 10:27 AM

Thanks for the update.

Sorry the repair didn't work.
I understand that the frustration.

Rather than expending a lot of time & effort to fix what may be a relatively complicated problem, you might consider moving to a free alternative:

https://www.libreoffice.org/discover/libreoffice/

https://www.libreoffice.org/get-help/system-requirements/

Potential advantages:
1) NO need to try to fix a broken, outdated, insecure version of MS Office.
2) Free
3) Compatible with/supports Excel file types

Just a thought....

#14 JohnC_21

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Posted 29 April 2024 - 10:28 AM

If you are using Office 2013 for personal use there are two free options.

 

If you open a lot of Office documents from other people there is Free Office that is highly compatible with Microsoft Office

 

https://www.freeoffice.com/en/

 

There is Libre Office which is open source.

 

https://www.libreoffice.org/

 

MoxieMomma beat me to it.


Edited by JohnC_21, 29 April 2024 - 10:29 AM.


#15 hawk2022

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Posted 29 April 2024 - 10:49 AM

I HAVE softoffice on my laptop so if I cannot get back into win2013 office I will recreate the important stuff here....gthanks






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