Steam games randomly crashing

Basically my video games(only able to recreate on steam games) have been crashing from anywhere from 10 seconds to 10 minutes of launching. I have updated every driver, reinstalled steam multiple times, reinstalled windows, run stress tests on all my components and everything has come back fine. I have also done virus scans on avast and nothing.

I must note I can't be certain it's only steam games as the only non steam game I tested was fortnite and I had zero issues.

Hi, Welcome to BC.

 

Are you getting BSOD's or Black Screen or locking up.  More info please.

 

Please Post a "link" of Speccy Report.
Please install Speccy Free : https://m.majorgeeks.com/files/details/speccy.html
Use Custom Install
  At the Top Left Corner of Speccy --> Click File and then Click Publish Snapshot Report, a window will popup and Click YES. --> Another popup will appear and then Click "Copy To Clipboard" then Paste that "link" to your next reply in your thread.

Hi,

I haven't been getting any BSOD's the games have just been crashing straight to desktop.

 

http://speccy.piriform.com/results/kiz5ifTeApeIaI2uDDLr0Xl

Hi, Suggest Update BIOS from Version : 12.03 to Version : 14.02 Date : 2023/6/29   It includes previous stuff missed : Update Intel microcode and ME.   2. Optimize processor settings.   3. Improve memory compatibility.

and 14.02 : Support for next-generation processors.  2. Update Intel ME and GOP.   3. Improve memory compatibility.

 

May help with your issues, as well the Microcode is a Security Update/fix.

 

Your : Gigabyte G27QC A has a Support Page with Firmware available for install if have not done so : https://www.gigabyte.com/Monitor/G27QC-A/support#support-dl-firmware

 

As well your Asrock Radeon RX 6700 XT has vBIOS Update if have not done so : Optimizes Graphics Card Performance : https://www.asrock.com/Graphics-Card/AMD/Radeon%20RX%206700%20XT%20Challenger%20D%2012GB/#BIOS

As well as the Tweaking Tool.  Stay away from it is my suggestion especially if having issues.

 

Suggest strongly to uninstall/remove : Avast with Revo Uninstaller.  Avast IMHO causes more issues and troubles than is worth.  Also find a lot of issues with it here.  Not so much but still.

Needs to be removed to see if that is the issue, so ..please do.

Suggest changing to this : https://www.makeuseof.com/windows-firewall-control-guide/ it was made by a Developer now at Malwarebytes.  Speaking of should run MBAM Browser Guard.

 

Will leave it here but since have been crashing some repair : From a DOS Command Prompt from START-->Search | type cmd.exe into the start search box | RIGHT-click on cmd.exe | select "Run as Administrator" then Copy/Paste --> :
DISM /Online /Cleanup-Image /RestoreHealth command then Enter    if it finds problems then reboot. (Completed Successfully : means reboot)
&
After : please Open another Admin Command Prompt and please run Copy/Paste --> SFC /SCANNOW into the Dos window or Powershell and Enter.  Reboot after.

 

So if after doing the above and still having issues : Grab newest Version or the last version released for your Video Card from Asrock or newest from AMD then after using DDU to remove your drivers reinstall what you downloaded.

 

NOTE : the Microsoft Store is now a integral part of Updating Windows 11.  Open the store, do not need to be logged in, down the left side is Library, Update Only what you use.

I updated my BIOS, I updated my GPU's vBIOS, performed all the commands in the cmd prompt and I am still having issues. I even fresh installed my drivers after using DDU

Update:

 

I decided to stress test my CPU by running Cinebench while having Intel XTU open, and within 2 seconds of hitting start it comes up with an error and immediately Power Limit Throttles and Thermal Throttles. Not sure if this may be the cause but thought it would be helpful info. 

 

Here is the crash log: https://pastebin.com/8dvg44yL

Edited by Mikayden, 19 July 2023 - 09:39 PM.

Download and install min-toolbox from here: https://www.bleepingcomputer.com/download/minitoolbox/
 

 
With the following:
 
Last 10 error messages from the logs
Installed Application
Problematic Devices 
List users and partitions

I installed an app called "Fortect" and it detected problems on my pc causing the crashing on the specific programs, one of them being "rustclient.exe" which is one of the games that keeps crashing and it automatically repaired my pc.

The problem seems to have been fixed as I have been able to play constantly for up to an hour without crashing but I didn't get the chance to try for longer.

Interesting but : "If you are looking for software to hardware issues, this program will not work for you. What Fortect does is fix the issues that happen at the Windows OS level and fix them automatically when you choose to repair them." 

EDIT Add : " There is no single software that can do all that Fortect can do. Among free software, you can use CCleaner, FixWin, Intel or AMD Driver Update Utilities, and the built-in Defender & SFC to perform the same tasks. "

https://www.thewindowsclub.com/fortect-review

 

So gather you bought a License then.

Edited by Pkshadow, 22 July 2023 - 09:56 PM.

MiniToolBox by Farbar  Version: 13-05-2022
Ran by mikay (administrator) on 24-07-2023 at 13:00:09
Running from "C:\Users\mikay\Downloads"
Microsoft Windows 11 Home  (X64)
Model: B660 Pro RS Manufacturer: ASRock
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/24/2023 12:57:07 PM) (Source: Application Error) (EventID: 1000) (User: MIKS-CUSTOM-PC)
Description: Faulting application name: RustClient.exe, version: 2021.3.24.4316, time stamp: 0x643f9544
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000047dfbff720
Faulting process id: 0x0x3e44
Faulting application start time: 0x0x1d9be65db8274ed
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Rust\RustClient.exe
Faulting module path: unknown
Report Id: 141a2bf1-67cd-4b4a-9e40-c0acdd680f0d
Faulting package full name: 
Faulting package-relative application ID:

Error: (07/21/2023 02:23:55 PM) (Source: Application Error) (EventID: 1000) (User: MIKS-CUSTOM-PC)
Description: Faulting application name: RustClient.exe, version: 2021.3.24.4316, time stamp: 0x643f9544
Faulting module name: UnityPlayer.dll, version: 2021.3.24.4316, time stamp: 0x643f968a
Exception code: 0xc0000005
Fault offset: 0x000000000130d0f6
Faulting process id: 0x0xd1c
Faulting application start time: 0x0x1d9bc156ddff0e9
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Rust\RustClient.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Rust\UnityPlayer.dll
Report Id: 4fd4d447-6c86-4b17-a752-c94135e47947
Faulting package full name: 
Faulting package-relative application ID:

Error: (07/21/2023 01:19:29 PM) (Source: Microsoft-Windows-AppModel-State) (EventID: 11) (User: MIKS-CUSTOM-PC)
Description: Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy-2147024662

Error: (07/21/2023 01:19:01 PM) (Source: Software Protection Platform Service) (EventID: 8198) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x803F7001
Command-line arguments:
RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2b1f36bb-c1cd-4306-bf5c-a0367c2d97d8;NotificationInterval=1440;Trigger=NetworkAvailable

Error: (07/21/2023 01:19:01 PM) (Source: Software Protection Platform Service) (EventID: 8198) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x803F7001
Command-line arguments:
RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2b1f36bb-c1cd-4306-bf5c-a0367c2d97d8;NotificationInterval=1440;Trigger=UserLogon;SessionId=2

Error: (07/21/2023 04:10:34 PM) (Source: Software Protection Platform Service) (EventID: 8198) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x800704CF
Command-line arguments:
RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2b1f36bb-c1cd-4306-bf5c-a0367c2d97d8;NotificationInterval=1440;Trigger=TimerEvent

Error: (07/21/2023 04:10:03 PM) (Source: SecurityCenter) (EventID: 16) (User: )
Description: Error while updating Windows Defender status to SECURITY_PRODUCT_STATE_ON.

Error: (07/21/2023 04:08:04 PM) (Source: CertEnroll) (EventID: 86) (User: NT AUTHORITY)
Description: Event-ID 86

Error: (07/21/2023 04:08:04 PM) (Source: CertEnroll) (EventID: 86) (User: NT AUTHORITY)
Description: Event-ID 86

Error: (07/21/2023 04:06:35 PM) (Source: CertEnroll) (EventID: 86) (User: NT AUTHORITY)
Description: Event-ID 86


System errors:
=============
Error: (07/24/2023 12:35:40 PM) (Source: DCOM) (EventID: 10010) (User: MIKS-CUSTOM-PC)
Description: Event-ID 10010

Error: (07/24/2023 12:33:23 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 11:45:12 PM on ‎7/‎23/‎2023 was unexpected.

Error: (07/24/2023 12:33:16 PM) (Source: Microsoft-Windows-Kernel-Boot) (EventID: 29) (User: NT AUTHORITY)
Description: 3221225684A fatal error occurred processing the restoration data.

Error: (07/23/2023 10:28:15 PM) (Source: DCOM) (EventID: 10010) (User: MIKS-CUSTOM-PC)
Description: Event-ID 10010

Error: (07/23/2023 10:25:12 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 5:44:14 PM on ‎7/‎21/‎2023 was unexpected.

Error: (07/21/2023 02:44:17 PM) (Source: Microsoft-Windows-WER-SystemErrorReporting) (EventID: 1001) (User: NT AUTHORITY)
Description: 0x0000000a (0xffffb28eaca23910, 0x0000000000000002, 0x0000000000000001, 0xfffff8025ed137ef)C:\Windows\MEMORY.DMP407f1984-e4a2-4659-a1eb-7b203ca21107

Error: (07/21/2023 02:44:08 PM) (Source: volmgr) (EventID: 162) (User: )
Description: Dump file generation succeded.

Error: (07/21/2023 02:44:14 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 5:32:47 PM on ‎7/‎21/‎2023 was unexpected.

Error: (07/21/2023 01:39:33 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Steam Client Service service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.

Error: (07/21/2023 01:39:33 PM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.


=========================== Installed Programs ============================

Fortect (HKLM\...\Fortect) (Version: 5.0.0.7 - Fortect)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 115.0.5790.102 - Google LLC)
OBS Studio (HKLM-x32\...\OBS Studio) (Version: 29.1.3 - OBS Project)
Rust (HKLM\...\Steam App 252490) (Version:  - Facepunch Studios)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Voxengo Marvel GEQ (HKLM\...\Voxengo Marvel GEQ_is1) (Version: 1.15 - Voxengo)

Packages:
=========
Clipchamp -> C:\Program Files\WindowsApps\Clipchamp.Clipchamp_2.2.8.0_neutral__yxz26nhyzhsrt [2023-07-21] (Microsoft Corp.)
Microsoft Family -> C:\Program Files\WindowsApps\MicrosoftCorporationII.MicrosoftFamily_0.1.28.0_x64__8wekyb3d8bbwe [2023-07-21] (Microsoft Corp.)
Microsoft Solitaire Collection -> C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_4.12.3171.0_x64__8wekyb3d8bbwe [2023-07-21] (Microsoft Studios) [MS Ad]
ms-resource:APP_WINDOW_NAME -> C:\Program Files\WindowsApps\MicrosoftCorporationII.QuickAssist_2.0.5.0_x64__8wekyb3d8bbwe [2023-07-21] (Microsoft Corp.)
ms-resource:AppStoreName -> C:\Program Files\WindowsApps\Microsoft.RawImageExtension_2.1.30391.0_x64__8wekyb3d8bbwe [2023-07-21] (Microsoft Corporation)
ms-resource:AppxManifest_DisplayName -> C:\Windows\SystemApps\Microsoft.Windows.PrintQueueActionCenter_cw5n1h2txyewy [2023-07-21] (Microsoft Corporation)
Spotify Music -> C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.216.947.0_x64__zpdnekdrzrea0 [2023-07-21] (Spotify AB) [Startup Task]
Windows Feature Experience Pack -> C:\Windows\SystemApps\MicrosoftWindows.Client.Core_cw5n1h2txyewy [2023-07-21] (Microsoft Windows)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x64__8wekyb3d8bbwe [2023-07-21] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x86__8wekyb3d8bbwe [2023-07-21] (Microsoft Corporation)

========================= Devices: ================================

Name: SM Bus Controller
Description: SM Bus Controller
Class Guid: 
Manufacturer: 
Service: 
Device ID: PCI\VEN_8086&DEV_7AA3&SUBSYS_7AA31849&REV_11\3&11583659&0&FC
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI Device
Description: PCI Device
Class Guid: 
Manufacturer: 
Service: 
Device ID: PCI\VEN_8086&DEV_7ACC&SUBSYS_7ACC1849&REV_11\3&11583659&0&A8
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI Device
Description: PCI Device
Class Guid: 
Manufacturer: 
Service: 
Device ID: PCI\VEN_8086&DEV_7AA4&SUBSYS_7AA41849&REV_11\3&11583659&0&FD
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================

Percentage of memory in use: 43%
Total physical RAM: 16220.47 MB
Available physical RAM: 9226.67 MB
Total Virtual: 19250.62 MB
Available Virtual: 8094.25 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:953.14 GB) (Free:811.98 GB) NTFS
2 Drive d: (Secondary SSD) (Fixed) (Total:931.5 GB) (Free:221.77 GB) NTFS
3 Drive e: (Local Disk 3) (Fixed) (Total:298.09 GB) (Free:203.34 GB) NTFS
4 Drive f: (ESD-USB) (Removable) (Total:28.89 GB) (Free:24.41 GB) FAT32

========================= Users: ========================================

User accounts for \\MIKS-CUSTOM-PC

Administrator            DefaultAccount           Guest                    
mikay                    WDAGUtilityAccount       


**** End of log ****
 

Here is the MiniToolBox Log file

Edited by Mikayden, 24 July 2023 - 03:02 PM.

Interesting but : "If you are looking for software to hardware issues, this program will not work for you. What Fortect does is fix the issues that happen at the Windows OS level and fix them automatically when you choose to repair them." 
EDIT Add : " There is no single software that can do all that Fortect can do. Among free software, you can use CCleaner, FixWin, Intel or AMD Driver Update Utilities, and the built-in Defender & SFC to perform the same tasks. "
https://www.thewindowsclub.com/fortect-review
 
So gather you bought a License then.

I used the 24 hour free trial which only allowed me to fix one issue, I chose to fix the found issue of "rustclient.exe" crashing.

Edited by Mikayden, 24 July 2023 - 03:12 PM.

Per the device errors go here

https://www.asrock.com/mb/Intel/B660%20Pro%20RS/index.asp#Download

Verify you have installed the latest Intel chipset drivers.

Per the device errors go here

https://www.asrock.com/mb/Intel/B660%20Pro%20RS/index.asp#Download

Verify you have installed the latest Intel chipset drivers.

Completed all the driver updates and am still having crashes.

https://gameserrors.com/how-to-fix-rust-keeps-crashing-on-pc/#:~:text=Reinstalling%20Rust%20will%20likely%20fix,Steam%20tab%20and%20click%20Exit.

https://gameserrors.com/how-to-fix-rust-keeps-crashing-on-pc/#:~:text=Reinstalling%20Rust%20will%20likely%20fix,Steam%20tab%20and%20click%20Exit.

Still crashing with this error 

Error: (07/24/2023 12:57:07 PM) (Source: Application Error) (EventID: 1000) (User: MIKS-CUSTOM-PC)
Description: Faulting application name: RustClient.exe, version: 2021.3.24.4316, time stamp: 0x643f9544
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000047dfbff720
Faulting process id: 0x0x3e44
Faulting application start time: 0x0x1d9be65db8274ed
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Rust\RustClient.exe
Faulting module path: unknown
Report Id: 141a2bf1-67cd-4b4a-9e40-c0acdd680f0d
Faulting package full name: 
Faulting package-relative application ID: