Phone Blocking Contacts

Hello,

First of all Im an olschool dude who dont use Smartphone, I have Rugged Cellphone. However my mum have a Smartphone and it recently started blocking contacts randomly. It put the number into blocklist. First I thought my mum somehow managed it with random hotkey when she end talk with them. But now it too many numbers being blocked, those what did not called nowdays.

I have no clue what to do or wehere I search for fix. What I found on web so far did not helped.

Smartphone type: Ulefone Note 7

OS: Android 10

Any help would be appreciated.

Thanks

Eru

Hi Eru,

This is going to be lots of work for you since you don't use smartphone yourself.  I can't give you specific steps, but I'd like to make suggestions that you might be able to find more information.

The first thing that I would investigate is how you put people in the block list.  Some phones make it really easy to do this.  There may be multiple ways to add to the list.  It would usually be the phone/dialer app and the contact app.

1. See if it's possible that your mom hit these buttons by accident.
2. If your mom doesn't lock the phone, it's possible when she puts the phone in her purse/etc., something would touch the screen / push the buttons and put the numbers on the block list.  You can try making it harder to unlock the phone (which some people don't like or can't deal with at all), and make it auto-lock really fast to see if it alleviates the problems.

The second thing I would do if the above investigation doesn't turn out anything is to reset the phone.  This usually requires hunting down the accounts that she uses on the phone (including the apps) to make sure you have the credentials, making backups to the cloud/local devices, remove the google account associated with the phone (just to make sure), and reset the phone.  After the reset and putting in the google credentials, again you may want to try making the phone unlocking less prone to accidents.  All of these are more involved, and you may want to get somebody else TRUSTWORTHY to do it for you.

Edited by Dill2046, 28 June 2024 - 12:55 AM.

Thanks Dill2046 for your detailed description.

Yeah my guess was first she hit something to block the person she talked. However even I unlock her contacts then next day I find another several one blocked again, not just those she talked recently. I also thinking some Blocking add or even somekind of virus? It is a misery realy.

Im not totaly unfamiliar with Smartphone, I just dont like this touchscreen era and navigating there is a nightmare for me, so I try to avoid to using it. Fun fact as Im Postman I have to use PDA.

Cheers

Eru