Windows 10 Trojan message

I had to look up my records.

I put in a Nvidia Geforce GTX 750 ti graphics card.  I also replaced the hard drive with a SSD.

Thanks for the update. It now makes sense.

I will be gone for several hours but will be replying a bit later. There are some things we need to address and they shouldn't be rushed. Thanks for your continued understanding.

Greetings.

There are a few things I would like to address. None of them are malware related. Regarding CCleaner, there are errors present in the log files so I would like to remove the program.

The wrong drivers are installed for your NVIDIA graphics card. I suspect Windows Update automatically installed drivers but they are different than what the manufacturer calls for.

Please do these things. They are a bit more complex than normal so if you have any hesitations or questions please stop and let me know.

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Uninstalling Programs Using Revo Uninstaller Free Portable

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• Download Revo Uninstaller Free Portable and save it to your Desktop
• Right click on the folder and select Extract All..., then click Extract
• Double click on the RevoUninstaller-Portable folder
• Right click on RevoUPort and select Run as administrator
• Click OK on the License Agreement
• From the list of programs double click on the listed program(s), or anything similar, to remove it (if it exists)

CCleaner

• If the program's uninstaller appears work through the steps to remove the program(s)
• Be sure the Advanced option is selected then click Scan
• For each window that may appear identifying leftover items click Select All, Delete, then confirm the deletion
• Once done click Finish
• Reboot your computer

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Updating BIOS

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• Visit the Software and Drivers page for HP ENVY Desktop - 750-427c
• Under What version of OS do you have? select Windows 10 (64-bit)
• Click Submit
• Click on BIOS
• Click Download and download the file onto your Desktop
• Right click on the downloaded file and select Run as administrator
• Follow the on screen instructions paying particular attention to any warning information provided before running the update
• Report if the update was successful

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Display Driver Uninstaller - NVIDIA

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• Download GeForce Game Ready Driver - 431.36 - WHQL and save it to your Desktop
• Download Display Driver Uninstaller and save it to your Desktop
• Unzip the folder onto your Desktop
• Boot into Safe Mode using the instructions under From Settings
• Double click on the DDU folder
• Right click the on the Display Driver Uninstaller.exe icon and select Run as administrator
• Review and click OK on the warning screen, if it appears
• On the Options window uncheck Show offers from our partners and check Prevent downloads of drivers from "Windows update" when "Windows" search for a driver for a device
• Close the Options window
• Under ---Select device type--- select GPU
• Select NVIDIA
• Click Clean and restart (Highly Recommended)
• Following reboot right click on the previously downloaded GeForce Game Ready Driver - 537.13 - WHQL file, select Run as administrator, and follow the installation instructions
• If desired, download and install GeForce Experience
• Check your video performance and monitor for computer crashes

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Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

• CCleaner uninstalled?
• BIOS updated?
• NVIDIA drivers installed?

Installed Revo.

  Uninstalled Ccleaner.

  Uninstalled Bonjure

  Uninstalled Turbotax

 

Did restart.

 

Downloaded BIOS Windows 10 (64-bit)

System BIOS update complete

 

Computer restarted.

 

Things seem to be running well.

Tried to get GeForce driver.

 

Was saved in Desktop as

  Unconfirmed 696985.crdown.

Nice work, my friend.

That means it was not a full download, only partial. It is a large file so delete the Unconfirmed file and attempt it again.

Have tried many times to get the driver.   All have failed.

I have never had a problem downloading things before.

I think something else is wrong and will try tomorrow.

Turn off Avast Protection and attempt the download again. If the software is successfully installed turn the protection back on.