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Hello everyone,
I just signed up.
I had already browsed this forum to read but today I decided to sign up for support in a situation that keeps me anxious.
I have a hp-victus laptop that has windows 10 22h2 and that has always worked well. A few months ago it started to freeze, especially explorer and the task bar.
some days he does it two or three times, other days even 10-15 or more.
I could only do ctrl-alt-del and reboot the system.
The help I ask for is:
1) complete and "secure" edge backup
2) "complete" list of all installed applications
3) check for any malware
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However, I will give you other details of the story that brought me here to you. You can even not read this part.
It could have been the corrupted system, a hardware problem, a virus... and I don't know anything else.
I tried asking for help on tenforums.com but didn't have much success.
What did I try to do?
- I did the usual dism, sfc, chkds checks and it didn't solve the problem
- I checked with at least 15 antivirus software and found nothing and did not fix it.
- I did an "on place" reinstallation of windows to avoid losing the data and it didn't solve the problem. I've done it twice.
- I still made a backup with Macrium Reflect.
- I did all the hardware tests that the bios suggested. and I haven't solved it, everything is ok.
- I tried some antirootkit tools and found nothing.
So I decided to try reinstalling from scratch too. I'm stuck here.
To make sure I had a backup of all my data and applications, I tried a restore on a virtual machine and the edge data (the open tabs, more than a hundred) were not all restored.
I tried various edge backup procedures and when I went to verify the backup I failed.
Then I had the idea of creating a new administrator user. If I connect with the new user the PC no longer freezes.
But some things don't work. Like if I have to run a command with privileges sometimes it doesn't start, other times if I click on the start links nothing is executed.
So I decided to reinstall.
What I would like to help is to make a "safe" backup of Edge, and have the "complete" list of all applications so I can reinstall them on the new system.
Furthermore, I would still like to check for any viruses, rootkits or other.
Edited by einstein1969, 21 June 2024 - 07:29 AM.
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