Windows sometimes freezes.

rif: Windows sometimes freezes. - Windows 10 Support (bleepingcomputer.com)

this is the user initial with problem

FRST.txt :

Hi there,

I am axe0 and I will be helping you with your computer problems.

Please follow these rules

• Refrain from making changes to your system, unless instructed to, so I know the exact state of your system. This includes installing or uninstalling programs, deleting files, modifying the registry, running scanners or tools of any kind.
• Follow the provided instructions in the order they are posted.
• If you have any problem with a tool or instructions, or have questions, please stop and ask me before moving on.
• Do not run any tool more than once, unless instructed to.
• Copy and paste log files inside your reply, unless otherwise instructed.
• Make sure to use Notepad for all logs, ensure Wordwrap is unchecked. In Notepad, click Format and uncheck Word wrap if it is checked
• Share as many details about your problem as possible, the more you share the easier it will be to solve your problem.
• I may not reply immediately because these logs can take some time to analyze. If it takes more than 48 hours you'll be notified. Feel free to PM me with a link to your thread if you haven't received a reply after 48 hours.
• Please try to reply within 24 up to 48 hours to ensure quick and efficient removal of malware. If there's no response from you within 3 days, I will bump your thread. If there hasn't been a response from you after 5 days then your thread will be closed.
• Stick with me until the end to ensure there are no remnants of malware left. When there is no malware present you will get a confirmation from me.

Please allow me some time to analyze your logs, I will get back to you as soon as possible.

I wanted to say that while I was following the guide for FRST in the backup phase I had problems and I have doubts about the backup and restore. 

Since they closed the other topic that also talked about backup problems, what should I do? Am I writing here about backup/restore doubts/problems?

I made a serious mistake, I posted the rfst logs before I was sure of the backup procedures. I apologize, is it possible to remedy my mistake?

I'm just afraid of losing my data during the cleaning process. I was unable to back up all my data. And that's the problem. Maybe it's the virus that's preventing me from backing up? I used macrium reflect but when I checked with viboot the edge cards had almost all disappeared.

this is edge with numerous card, when restore or open in viboot the card disappear (i attach 2 images)

• Right-click FRST64.exe then click "Run as administrator".
• Select the entire content of the code below including "Start::" and "End::", right click and select "Copy"
• Click Fix button once and wait
• When finished, it will produce a log called Fixlog.txt in the same directory the tool was run from.
• Please copy and paste the log in your next reply.

Start::
CreateRestorePoint:
CloseProcesses:
EmptyTemp:
Folder: C:\WINDOWS\system32\DBBK
Folder: C:\ProgramData\ProductData3
BootExecute: autocheck autochk * sdnclean64.exe
Task: {D7B78D09-3521-4F76-9443-DD40A3234D56} - System32\Tasks\OmenOverlayTemp => C:\Users\fra2\AppData\Local\Temp\HP\OverlayTemp\OverlayHelper.exe  -deinit (No File) <==== ATTENTION 
Task: {08C8F545-CC74-46F0-BB55-99600CB49CC3} - no filepath. <==== ATTENTION
Task: {45C1CBC6-CEDD-451B-BB51-D5B36E8F6E40} - no filepath. <==== ATTENTION
Task: {6210D39F-9EF4-4226-BE1C-849B335A0655} - \TempClean2 -> No File <==== ATTENTION
Task: {64B1FA34-0819-46CC-8EA6-8CF6DD86E2B1} - no filepath. <==== ATTENTION
Task: {6D6442E0-D842-430B-850F-2C35048E0B7E} - no filepath. <==== ATTENTION
Task: {9856F9AB-2AD9-404C-A1E4-D12C6E0FF2C2} - \TempClean3 -> No File <==== ATTENTION
Task: {B402186E-E2C5-44B7-AB28-F39A96C97DDD} - no filepath. <==== ATTENTION
Task: {B47E965C-A17F-4543-8741-B204444BDAEC} - no filepath. <==== ATTENTION
Task: {BDA0B20F-9136-412D-AF94-9F1DB1C9691D} - no filepath. <==== ATTENTION
Task: {CF6C6B58-3E39-4522-9939-0088632F0AE1} - \TempClean1 -> No File <==== ATTENTION
Task: {E0480A2B-DA90-48CC-83B8-5B8A718777C4} - no filepath. <==== ATTENTION
Task: {E0767380-342B-41BB-9334-839223052144} - no filepath. <==== ATTENTION
ContextMenuHandlers1: [SDECon32] -> {44176360-2BBF-4EC1-93CE-384B8681A0BC} =>  -> No File
ContextMenuHandlers1: [SDECon64] -> {44176360-2BBF-4EC1-93CE-384B8681A0BC} =>  -> No File
ContextMenuHandlers2: [SDECon32] -> {44176360-2BBF-4EC1-93CE-384B8681A0BC} =>  -> No File
ContextMenuHandlers2: [SDECon64] -> {44176360-2BBF-4EC1-93CE-384B8681A0BC} =>  -> No File
ContextMenuHandlers6: [SDECon32] -> {44176360-2BBF-4EC1-93CE-384B8681A0BC} =>  -> No File
ContextMenuHandlers6: [SDECon64] -> {44176360-2BBF-4EC1-93CE-384B8681A0BC} =>  -> No File
AlternateDataStreams: C:\Users\fra2\Downloads\DF.bat:ntfs.test [8]
AlternateDataStreams: C:\Users\fra2\Downloads\DF.bat:VTSupport.dat [6]
AlternateDataStreams: C:\Users\Public\DRM:احتضان [48]
End::

• How is your system running?
• Content of fixlog.txt

Edited by axe0, 26 June 2024 - 11:03 AM.

Sorry, by card I mean the TABS, where if you click the navigation site appears, those that are on the left, vertically.

...
If you have logged in with a Microsoft account for example and have enabled synchronization, then via history you can open tabs from other devices by clicking on the device under the tab "Tabs from other devices" after pressing CTRL + H combination to open history. With 15+ tabs that might take a bit before everything is loaded but it should work.

I haven't logged in to an account yet. Neither on the operating system nor on the edge. Nor do I have onedrive.

The last time I used these modes I lost all the tabs.

I'm not able. I need help understanding how to do this. I don't have other devices to synchronize and I don't understand what I need it for and how it should be used.

I asked for help on tenforum but got no response. I tried to read something about it but I couldn't find a good guide.

If you have other detailed information on how to make a Edge backup "without surprises" let me know. These are my doubts.

Edited by einstein1969, 27 June 2024 - 04:44 AM.

Last night I executed the commands you gave me with the user that doesn't work.

FRST freeze after a while.

It no longer responded to commands and there was the windows waiting circle every time I hovered over the FRST window.

I waited a few hours and then I had to restart the PC.

Now I'm writing to you from the user who has the least problems because otherwise my PC will freeze on the other user.

From the log it seems that he has finished his execution but it's just my impression.

The PC continues to freeze as before.

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Fixlog.txt :  Part1

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I repeated the last line of part 1 to understand the completeness of the log

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Fixlog.txt :  Part2 

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I repeated the last line of part 2 to understand the completeness of the log

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Fixlog.txt :  Part3 

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2022-11-20 16:31 - 2022-11-20 16:31 - 011704480 ____A [D916651C332FE0D8DABAEDD1F71CB57D] () C:\WINDOWS\system32\DBBK\D916651C332FE0D8DABAEDD1F71CB57D